·        Responsible for building a portfolio of products and services to assist practices with understanding of anesthesia quality programs (educational materials, webinars, podcasts, user guides, etc.), CMS quality programs (e.g. MIPS), as well as help practices understand how to leverage registry data to improve clinical outcomes.

·        Responsible for compliance with CMS QCDR/QR program requirements such as but not limited to attending monthly calls, completion of CMS compliance reports, adapting AQI processes to adhere to changing CMS policies.

·        Supports AQI Senior Application Development Manager with the execution of the NACOR auditing program for NACOR participants. Manages participant communication and support through submission process.

·        Responsible for driving data quality initiatives within NACOR, setting quality assurance standards for data completeness, data accuracy, and reporting.

·        Collaborate with Quality and Regulatory Affairs on addressing customer needs, measure inquiries, and regulatory action items

·        Collaborates with Data Warehouse Vendor to provide a positive customer experience and identify system and process issues for resolution.

·        Oversees account management processes including data warehouse and intake vendor compliance with customer service requirements including oversight of the customer service ticketing system to ensure tickets are addressed in a timely manner.

·        Build and support ongoing customer relationships for participant retention, new participant acquisition, and evolving outreach to both groups. Ensure efficient and effective onboarding of new practices, and oversee Registry User Engagement, including facilitating user groups and moderating forums.

·        Collaborates cross-departmentally with ASA Membership, Marketing, Education and Business Development to ensure practices have an accurate and up-to-date understanding of Quality Reporting Programs.

·        Writes and maintains SOPs for areas of responsibility and expertise.

·        Serves as subject matter expert for NACOR Newsletter and responsible for ensuring NACOR Newsletter is sent to participants. Collaborates with Regulatory Affairs and Marketing departments to ensure content is accurate and current.

·        Bachelor’s degree in related field highly desired.

·        Familiarity with the CMS Quality Payment Program (QPP), Merit Based Incentive Payment System (MIPS), and their regulatory compliance requirements.

·        Minimum 7 years of relevant experience, including experience in maintaining a data registry; or relevant experience working with medical practices; familiarity with medical coding, billing, quality reporting.

·        Experience with data management, including internal data audits, reporting, and focus on data quality preferred.

·        Must work collaboratively to achieve organizational and team goals/results.

·        Proficient in Microsoft Office applications, and other productivity focused tools.

·        Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.

·        Demonstrates accuracy and thoroughness and monitors own work to ensure high quality results.

·        Manages competing demands and can deal with frequent change, delays or unexpected events.

·        Ability to manage many projects and tasks simultaneously and work independently with minimal oversight.