ASHP is an award-winning Association with a great mission.  ASHP is the collective voice of pharmacists, representing more than 60,000 members.  ASHP has recently won awards for being a Top Workplace for our work culture which fosters learning, collaboration, and for being inclusive. 

The Director, Process Improvement is responsible for driving operational excellence in designing, implementing, and analyzing operations and processes to meet the professional development needs of ASHP’s constituency, advance the objectives of ASHP’s professional development and publishing programs for current and expanded audiences, and increase margin to support member services. Responsibilities include leading ASHP process analysis, planning, implementation, and monitoring for the the ASHP Professional Development and Publishing Office. 

This position will be based onsite in our Bethesda, MD office, and the employee in this role will be working in a hybrid environment, consistent with Association-wide ASHP policies applicable to HQ-based employees. The base salary for this position is $125,000-$140,000.  ASHP offers a comprehensive benefits plan.  You may view more details regarding our benefits on our careers page

What You'll Be Doing at ASHP:

• Collaborates with division directors and other key staff to develop, administers, modify and monitor operating policies, procedures, and processes for the ASHP Professional Development and Publishing Office to ensure consistency and streamlined approaches across all divisions.
• Collaborates with colleagues to optimize processes, systems, and technology for the ASHP Professional Development and Publishing Office.
• Collaborates with the Professional Development and Publishing division directors and other key colleagues to establish performance indicators for the ASHP Professional Development and Publishing Office.
• Continuously analyzes processes, technology, and performance indicator data for the ASHP Professional Development and Publishing Office to guide data-driven operational and technology planning and modifications to policies, procedures, and processes.
• Project manages technology implementations for the ASHP Professional Development and Publishing Office in collaboration with the ASHP Information Technology Office. 
• Executes business goals, objectives, and tactics.
• Participates in the preparation of the annual operating budgets for the ASHP Professional Development and Publishing Office.
• Participates in monitoring actual performance against the annual budget for the ASHP Professional Development and Publishing Office.
• Champions and monitors the annual goals for the ASHP Professional Development and Publishing Office.

What You Bring To ASHP:

• Bachelor’s degree required.
• Master’s in Business Administration or other related master’s degree preferred.
• Business process improvement (e.g., Six Sigma, LEAN) training and certification desired.
• Minimum ten years of prior work experience required, including extensive process improvement, operations, and technology implementation experience.
• Extensive program experience in a professional association/society.
• Ability to successfully implement, measure and maintain process improvements for the ASHP Professional Development and Publishing office to meet member service and revenue generation goals.
• Command of professional society-based professional development and publishing operations.
• Command of technology applications in professional society-based professional development and publishing operations.
• Ability to build collaborative partnerships with staff and external vendors/partners.
• Ability to work well in an environment of changing priorities and needs as well as to work well independently and as part of a team.
• Strong self-motivation skills.
• Superior written and verbal communication skills.
• Outstanding change leadership skills.
• Extensive knowledge of association/professional society-based professional development and publishing operations.
• Demonstrated change management capabilities.
• Demonstrated process improvement/optimization-related knowledge, skills and experiences
• Demonstrated project management capabilities

About ASHP

ASHP is the collective voice of pharmacists who serve as patient care providers in hospitals, health systems, ambulatory clinics, and other healthcare settings spanning the full spectrum of medication use. The organization's nearly 58,000 members include pharmacists, student pharmacists, and pharmacy technicians. For 79 years, ASHP has been at the forefront of efforts to improve medication use and enhance patient safety. For more information about the wide array of ASHP activities and the many ways in which pharmacists advance healthcare, visit ASHP's website, www.ashp.org, or its consumer website, www.SafeMedication.com.

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