ADMINISTRATION

• Recommend and oversee the organizational and staffing structure for the CHLA office, in collaboration with the President & CEO
• Develop any needed internal policies for effective CHLA office operations, in compliance with current laws
• Oversee the recruiting, hiring, training, managing, directing, evaluating, disciplining, and when necessary, termination of all CHLA employees, in compliance with current laws
• Oversee ensuring that contracted and internal accounting practices and investment strategies for CHLA, CHLAHF, CABBI, and contracted local associations, are accomplished in compliance with current laws
• Working with the President & CEO and the Finance & Operations Director, assist in the preparation of the proposed Budget before submission to the Board for approval
• Review monthly financial statements and reports, remitting with any summaries and recommendations to the President & CEO for their review.
• Recommend to the President & CEO, and oversee staff liaison assignments to CHLA Committees and Task Forces, including the review of agendas, meeting materials, and minutes
• Oversee the following contracted services: Issue Consultant (with the President & CEO), Association Counsel (with the Finance & Operations Director), Design, Printing/Publishing, and Public Relations (with the President & CEO)
• Evaluate and assist with negotiations for contracts or other agreements for the association and make recommendations to the President & CEO for authorization and signing
• Oversee all approved contracted services retained by the CHLA, in collaboration with team members assigned to coordinate with their provided services. Recommend any contractual changes when needed to the President & CEO
• Ensure that CHLA office operations remain in compliance with CHLA By-Laws
• Review and recommend to the President & CEO any participation in AH&LA incentives and programs, providing mutual compliance oversight when implemented
• Recommend staff compensation and benefits within Budget and any changes that may be needed to the President & CEO for consideration and approval.
• Oversee staff attendance and time off compliance records to determine if any action is needed. Review and approve all authorized staff expenses.
• Review all mass publications before printing and distribution for accuracy and adherence to the association’s brand
• Provide helpful background information in a timely manner to the President & CEO on issues that arise, and work in collaboration to assist with any communications or actions needed
• Additional responsibilities as requested at the discretion of the President & CEO

OPERATIONS

• In coordination with the Senior Vice President & CHLAHF Executive Director, oversee the timely, accurate, and successful accomplishment of all meeting and event functions, including the Conference & Trade Shows, Annual Meeting, educational events, etc; Business Development non-dues revenue goals are set and achieved, and the Marketing of vendor opportunities and event participation generates strong sales and participation
• In coordination with the Finance & Operations Director, and contracted Audit and CPA firms where appropriate, oversee CHLA, CHLAHF, CABBI, SDCLA, HALA, and SHA financial operations to ensure timely and accurate accomplishment of all accounting functions and reporting. Also oversee the management of CHLA facilities, equipment, supplies, the accurate compilation and retention of assigned records, and the services provided by the Association Coordinator – all in coordination with the Finance & Operations Director
• In coordination with the Technology Director, oversee the efficiency and reliability of all internal technology operations, the management of CHLA and affiliated organization’s websites, and ensuring that CHLA team members have the training needed to maximize their use of CHLA association software
• In coordination with the Vice President Membership, oversee the development of Membership Recruitment & Retention plans and the setting of goals for both, the development and delivery of a timely and relevant member newsletter, achievement of recruitment and retention goals by the membership team, adhering to processes outlined in each plan. In addition, oversee that member database information is kept current to generate valuable prospect leads, valuable analysis is generated from the database that can help with goals achievement in addition to information helpful to other team members, appealing membership recruitment collateral is provided, and utilizing multiple channels occurs to attract potential members for the growth of the association.
• Oversee the collective marketing efforts of the different teams to ensure all marketing needs and consistent messaging are achieved.
• Address internal and external legal questions, utilizing legal counsel as needed
• Address questions and inquiries from outside entities, determining if involvement of the President & CEO is warranted

Requirements

• Bachelor’s degree from a four-year college or university. Additional degrees or certifications a plus
• Minimum of five years’ experience in an executive position, preferably in a nonprofit organization or the hospitality industry
• Highly effective in professional verbal and written communications, including public speaking, utilizing appropriate discretion and confidentiality
• Strong decision-making skills, ability to work successfully in a democratic decision structure, and strategically adjusting to annual elected leadership changes
• Self-motivated with experience in supervising and motivating multiple staff and volunteers to accomplish the goals and priorities of the association
• Ability to direct the generation of sufficient revenue to ensure the funding of programs and services that exceed membership expectations
• A proven leader in recent positions, demonstrating ethical decision-making and earning the respect of industry leaders, peers, and subordinates
• The ability to demonstrate and maintain a passion for the industry served and the goals moving forward
• Knowledgeable in principles of association management, governmental affairs, and the law relating to lodging and food service industries, as well as associations
• Experience with Microsoft Office Products and Microsoft Teams or similar communications platform, and database software
• Ability to travel and participate as needed at meetings and events, including preparing and transporting related materials
• Ability to adhere to Association policies and procedures as provided