Overview
As the Education Coordinator, you will be responsible for providing support for the Society’s professional development programs, including seminars and webinars, as well as supporting conferences, symposia, and specialty conferences, and ensuring they are successful and designed to educate the global fire protection engineering community. The Education Coordinator works closely with the professional development team and marketing, sales, IT, and programs as needed.

Key Responsibilities

• Serve as the primary point of contact for member and customer inquiries for professional development programs. Provide personable and professional customer service.
• Support event logistics, implementation, and execution, including registration, speakers, technology, and associated staff to deliver on all metrics.
• Support events, seminars, and webinars from concept to completion, including program committee meeting scheduling, registration platform build, agenda organization, managing speakers, production, scripting, technical rehearsals, live day broadcast (including moderation, as needed), and post-event close-out.
• Manage the abstract application, review and selection process.
• Work with subject matter experts to identify target audience’s training needs and facilitate virtual learning events.
• Deploy post-event surveys and compile results.
• Assist professional development team with weekly registration and pick-up reports and develop post-event reports.
• Coordinate signage, printing, and shipping of content material and program collateral for events.
• Prepare and distribute PDH/CEU certificates and maintain records.
• Maintain member and customer learning profiles, update records, process registration payments, provide reports as needed, and ensure the overall integrity and accuracy of the database.
• Input data into Association Management System (AMS) (currently Member Suites) and Learning Management Systems (LMS) (currently Blue Sky Path).
• Develop and deploy communications to promote educational programs (e.g., email announcements, social media, mobile apps, website).
• Assist with the administrative and scheduling needs for committees.
• General administrative and other duties as assigned.

Position Requirements

• Associate's degree, and at least two years’ experience, or another equivalent combination of education and experience; undergraduate degree preferred.
• Experience in a membership association a plus.
• Proficiency in MS Office 365; experience with AMS and/or LMS systems a plus.
• Excellent customer service skills and attitude.
• Articulate, personable, positive team player.
• Strong verbal and written communication skills.
• Excellent organizational and prioritization skills; self-directed, able to handle multiple tasks, projects, and priorities effectively and professionally.
• Approximately 10% travel is required (including some international).

About Society of Fire Protection Engineers

The Society of Fire Protection Engineers (SFPE), located in Gaithersburg, Maryland, was established in 1950 and is the world's leading professional society representing those practicing in the field of fire protection and fire safety engineering. SFPE has over 5,000 members and over 130 chapters worldwide, including more than 20 student chapters.

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