The Membership Experience Coordinator role coordinates with cross-functional teams to support end to end member experience programs, goals and practices across ACMA. This role is the main point of contact in responding to general membership, CCT, and database inquiries; assists with the development, maintenance, execution, and ongoing production of all initiatives related to ACMA Membership and in the creation of strategies to provide quality membership benefits and services; and works with department staff to research, vet and recommend new member leads and manage specific membership-related projects.
This position requires in-office presence at ACMA’s office in Arlington, Virginia three days per week, with the occasional need for additional in-office days for major meetings or other events. The position requires periodic travel (1-2 times per year).
Provide a high level of customer service to develop strong relationships with members, prospect members and strategic partners
Manage and execute all new member on-boarding calls/interviews, update Nimble with additional demographic information and distribute to department leaders
Monitor new member benefit usage quarterly and collect data for Nimble database
Assist membership renewal process with Manager, Membership Marketing & Sales
Assist with member surveys (market segmentation survey, exit survey
Assist with the management of CAMX booth and membership engagement activities
Assist ACMA’s Director of Certification with scheduled, in person training logistics
Manage and track CCT course work (ship study materials and certificates, send test codes)
Troubleshoot any Nimble and Crowd Wisdom technical issues with Director of Customer Experience, DBA and PM
Track inventory for relevant CCT study guide and certificate materials
Prepare, execute, and monitor CCT invoices and receipts
Support Operations Department with logistics for annual events and meetings which includes; ordering plaques for the ACMA Awards winners, print jobs for Board Meetings, etc
Knowledge, Skills and Abilities
Ability to interpret, analyze, organize, and apply company policies, objectives, and operations requirements.
Strong written and oral communications skills
Ability to multi-task
Follow standard operating procedures (SOPs) for all assignment tasks
Proficiency in Microsoft Office and Teams
Experience in AMS and LMS database management (Preferably Nimble/ Salesforce, Crowd Wisdom)
About American Composites Manufactures Association
The American Composites Manufacturers Association (ACMA) is the world’s leading composites industry trade group. By delivering invaluable education and events, access to market intelligence, and by working with regulators and legislators, ACMA serves as the center of expertise and competence and an essential driver of industry growth and prosperity.
We represent small and large companies—manufacturers, suppliers and distributors, and affiliates—from every market segment in all 50 states as well as international members.
Our purpose is to help composites manufacturers prosper by supporting the industry in delivering composite technologies that make structures more durable, transportation more efficient, consumer & industrial goods higher performing while minimizing their environmental footprint and supporting the workforce that delivers them. The ACMA is committed to supporting the industry on this journey and enabling a sustainable future for our members, partners, and society at large.