The American Retirement Association is looking for a Membership & Operations Manager, PSCA, to join our team. Plan Sponsor Council of America (PSCA) is one of five divisions of membership under the American Retirement Association umbrella. Based in Arlington, Virginia, we enjoy a fresh, energetic working environment near the Ballston Metro station. We offer a competitive salary, a comprehensive benefits package, a supportive environment, and the opportunity to be a part of a growing professional team in an exciting field. Visit our website at www.usaretirement.org.
Reporting to the Executive Director, PSCA, the Membership & Operations Manager, PSCA, works closely with the Executive Director, PSCA, and the PSCA Leadership Council to administer PSCA’s long-term operational strategies, coordinating activities with senior management to fulfill PSCA’s objectives. The Manager also manages and administers membership initiatives, streamlines and improves business processes, collaborates on business planning and budgeting, and analyzes the effectiveness of existing business functions to facilitate and sustain PSCA’s growth.
Collaborate with the Executive Director, PSCA, senior leadership, and the PSCA Leadership Council in the development of organizational strategy, goals, and long-term operational plans. Liaise with the PSCA Leadership Council and all PSCA committees, plan and administer meetings and conference calls, disseminate information, and keep meeting minutes.
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration to set and meet operational goals. Develop, implement, and monitor day-to-day administration and processes that provide visibility into goals, progress, and obstacles for key initiatives. Work cross-departmentally to develop business plans, programs, services, initiatives, and budgets. Devise strategies to ensure growth of programs, identifying and implementing process improvements that will maximize output and minimize costs. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
Support the Executive Director, PSCA, and act as an integral resource to fully integrate PSCA operations into those of American Retirement Association, ensuring consistent, efficient workflows are in place to yield optimal productivity and performance.
Oversee the development, planning, and implementation of the organization’s membership initiatives, including member retention and recruitment efforts. Administer services and programs for members, identify needs for new services and assist in the development, content, scope, and cost of those programs. Respond to member and prospective member inquiries, perform member outreach, and follow up with members on dues and membership-related topics. Develop reports on membership metrics and recommend/develop new member programs and services.
Assist in the development of the National Conference agenda and program, as well as PSCA’s awards programs.
Other duties as assigned.
Qualified candidates will have:
5+ years of experience in a similar role, managing association membership, operations, and administration.
Bachelor’s degree or equivalent experience.
Strong knowledge of association membership and operations principles and practices, with the capacity to effectively manage concurrent projects.
Proven ability to plan and manage operational processes for maximum efficiency and productivity.
Ability to streamline and implement new initiatives and roles that support rapidly shifting business demands.
Strong attention to detail and accuracy.
Superior interpersonal and communication skills.
Ability to analyze problems, develop a path toward problem solving, and manage projects to completion.
Capacity to communicate with tact and professionalism.
Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities.
Capacity to continually prioritize with quickly changing project plans.
The American Retirement Association, a non-profit professional association, has a long and storied reputation that dates back to its founding in 1966 as the American Society of Pension Actuaries. Today, its 30,000+ members include every type of pension professional – from business owners, actuaries, consultants, and administrators, to insurance professionals, financial advisors, accountants, attorneys, and human resource managers. While American Retirement Association members come from all corners of the country, representing every part of the industry, they are all united by their belief in and commitment to the private workplace retirement system.
The American Retirement Association’s mission is to empower retirement professionals to build a stronger workplace retirement system for Americans through information, education, and advocacy.