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Internal Number: 11-17-2022
The Membership & Meetings Manager is dedicated to developing and maintaining relationships with members, becoming an extension of their business, and serving as their internal UTC advocate, thereby ensuring they receive optimum value from their membership or affiliation with the Council.
As such, the Membership and Meetings Manager supports the membership and meetings department in increasing acquisitions, retentions, member benefits, member engagement and satisfaction while maintaining a high level of customer service.
Support and actively contribute to an organizational culture characterized by superior member service and
Assist with UTC’s membership recruitment efforts from prospecting through on-boarding to support top line revenue, performance, and growth
Assist with developing and implementing new entrepreneurial ways to recruit and retain members,
Assist with implementing all aspects of UTC’s member application and renewal process, invoicing, payment, and collection processes.
Assist with managing prospect and membership data within UTC’s AMS (NetForum).
Assist with spearheading efforts to improve, maintain, and utilize membership
Working cross functionally, develop a unified, progressive strategy for determining member needs and interests then translating these needs into solutions that enhance and expand the overall value of UTC membership. Assess and analyze the performance of existing membership programs and services, benefits, and business strategies. Make recommendations for enhancements in order to provide increased value to members. Coordinate implementation of new member benefits.
Assist with providing weekly reports, including preparing briefs, corporate minutes, and other board documents as needed.
Assist with facilitating and managing the daily workflow and activities of membership division and its subcommittees under purview to promote member engagement and maximize group process and effectiveness, thus enabling important, measurable outcomes to be Actively solicit feedback from members and seek innovative ways to provide industry leadership, thereby enhancing the efficacy of UTC and contributing to a high value membership experience.
Demonstrate initiative and reliability; take on tasks, follow through, and readily assist others in meeting targets and Take responsibility for ensuring established timelines are met, including coordination with other teams as necessary. Demonstrate professionalism through appearance and actions that enhance the Council’s image, including written and verbal communications, and ensure that each member is served with both competence and professional grace.
At the direction of senior staff, participate in the development and completion of special initiatives as
Identify and implement member tools to enhance member
Assist with developing and producing event reports, including registration reports and meeting histories.
Ensure all relevant event information is up-to-date and accurate at time of event.
Ensure all meetings are established in NetFORUM database and associated information is correct and accurate.
Assist with development and implementation registration process for pre-registration, on-site, and post-event reports.
Manage processing of registration payments.
Assist in speakers’ confirmation and registration for UTC Meetings.
Schedule conference calls, compile activity reports and manage work project activities.
Superior English writing skills and the ability to effectively communicate complex ideas to a wide range of people and viewpoints.
Extraordinary customer care skills, a sincere desire to provide excellent customer care to each member, and the demonstrated ability to cultivate long-term, credible, and productive relationships with all levels of staff, executive volunteers, and external organizations. Exceptional negotiation and conflict resolution skills.
Ability to work in a fast-paced, fluid environment with competing priorities and simultaneous and frequent deadlines
Excellent time management and organizational skills and strong computer
Performance hallmarks include flawless execution and a rigorous attention to detail
A good knowledge of marketing, management, administration, planning, budgeting, finance, market research and member relationship management skills and techniques
Able to establish and maintain effective working relationships with other departments, members and suppliers
Strong project management and organizational skill
IT literate: Familiar with using word processing, databases, spreadsheets, project management software and web applications including email, e-marketing, s-surveys, e-discussion groups, etc.
Residence in the metro-D.C. area required.
Ability to travel out of town, as necessary, for UTC events when assigned. Expected 25% travel.
Bachelor’s degree in business administration, liberal arts, or related
Minimum 5 years of association membership and database management
Experience in a writing-intensive position, ideally in an association or business-to-business professional services
Experience at navigating association management, contact management, or sales Abila’s NetForum Enterprise experience a plus.
The Utilities Technology Council (UTC) is a global association focused on the intersection of telecommunications and utility infrastructure. UTC gives voice to the men and women in the utility workforce who create and maintain critical communications systems that help keep the lights and the water flowing. We represent the hands-on folks in the field and control rooms responding to storms, deploying new technologies, and securing energy and water infrastructure from all kinds of threats. UTC sits at the nexus between the energy and telecommunications industries, which are rapidly converging and becoming more interdependent.
Embedded throughout utilities’ critical equipment is a series of Information and Communications Technology (ICT) networks providing utilities with greater control, protection and situational awareness over their infrastructure. These networks are so embedded into the grid that they are nearly as important to reliability as the electricity which flows through the lines. Most utilities in the U.S. and Canada deploy some form of their own “private” ICT networks alongside the towers, lines, poles, and meters that make up their infrastructure. ICT networks are c...ritical for day-to-day operational reliability, efficiency, resilience, storm response/recovery, cybersecurity, modernization, situational awareness, and the integration of distributed resources. Not only are these networks essential for the daily task of delivering electricity, as demands for utilities change, ICT networks are the key to Utility 2.0—likely a more decentralized, efficient, cleaner industry giving consumers more control over their usage.
Through advocacy, education and collaboration, UTC creates a favorable business, regulatory and technological environment for organizations that own, manage or provide critical utility telecommunications systems.