The pay for this position ranges from $23/hr to $23.80/hr based on experience and qualifications for the role. AIHA offers comprehensive health, dental and vision benefits partially funded by the organization. We also offer a 401(k) match, FSA, Life & AD&D, STD, LTD, flexible scheduling, telecommute options, and paid: holiday, personal, sick, and vacation leave. AIHA believes in developing our employees, so we provide professional development opportunities (internally and externally) and tuition reimbursement.
Internal Number: AH156
About the Role
The Member & Customer Relations Representative primary responsibility is answer phone calls and respond to emails, maintain the mail room, interact with members, keep the office supplies and kitchen stocked, and resolve issues in a timely and effective manner. This position will report to Senior Manager, Member & Customer Relations. This position is required to be in the office at least one day per week.
Essential Duties and Responsibilities
Visitors to the office:
Serve as one of two representatives to all visitors to AIHA, including receiving guests and alerting appropriate staff.
Responds to telephone calls in a timely and professional manner.
Maintain the general voicemail system for AIHA.
Uses online scripts to answer questions about any association program, activity, and/or service.
Mail & Document Processing:
Process all outgoing mail (domestic and international) via UPS, FedEx, USPS, and international packages
Process occasional bulk mailing and staff’s personal mail
Log all incoming packages and deliver reasonable-sized packages to AIHA staff
Alert staff of larger shipments upon arrival
Sort and file all incoming faxes
Complete end of month/daily reports for USPS, UPS, FedEx, and International for personal postage, departmental postage, and all Xerox copiers/scanners
Process and fulfill publication and eLearning orders, including:
Receiving orders via phone, fax, email, and mail
Entering information into AMS system and processing payments
Processing lockbox orders
Processing quotations for customers
Completing transmission of orders
Boxing and shipping out in-house orders
Processing all merchandise returns. This includes researching the problem, issuing call-tags (when needed), filling out appropriate paperwork, working with Finance, restocking items and sending replacements
Research all problem calls/mail relating to orders and providing copies of invoices and order confirmations to customers
Assist at AIHce annual conference in processing onsite orders and transmitting high volume AIHce orders
Supply Stocking & Inventory Tracking
Oversees inventory and supply orders, including weekly inventory of kitchen supplies
Process staff orders from office supply vendor
Maintain inventory in shipping center including replenishing mailing supplies, AIHA branded supplies, publications, toner cartridges, etc.
Assist in maintaining membership database and entering changes, including entering new prospects into database, address changes from Synergist returns, maintaining and updating Volunteer Groups committee rosters.
Assist with incoming inquiries related to membership issues, providing dues receipts, processing renewal payments, creating invoices, processing new membership applications, and answering all membership related inquiries.
Process Synergist subscriptions by taking payments for subscriptions, entering new orders, enter complementary subscriptions, review all claims, and process non-member Synergist return issues.
Make sales/reminder calls to consultants for the Consultant’s Listing
Create a personal email to all renewing consultants and process all incoming payments for the listing
Provide data entry support for advertisement details
General website maintenance including correcting and adding listings to the website
Prepare files and proof final digital copies
Train new employees on telecom system, in/out mail process, Outlook calendar entries, and Xerox machine.
Assist with various administrative projects, including stuffing envelopes, folding letters, collating copies, and processing outgoing mail
Assist with minor equipment maintenance (coffee machine, copiers, telecom system, etc.)
Assist with other administrative activities, as directed, and needed
Education & Experience
0 – 2 years’ experience in an office setting, preferably in an association or non-profit, internships will be considered
Very strong customer service skills
Excellent organization and communication skills
Bilingual in English & Spanish
To Truly Excel, You Will Have:
Have exemplary attention to detail and a customer service focused mindset
Be able to handle confidential information and use discretion when necessary
Be able to communicate and work with employees and customers
Demonstrate flexibility and adaptability in your work style to better respond to multiple requests/tasks, shifting priorities, and informational needs
Be team-oriented and able to share information, goals, opportunities, and successes with the appropriate parties
Travel to our annual conference may be required for this position.
This position is eligible to work remotely most of the time. From time to time, it may be required to come into the office based on business needs. Based on our business set-up and to maximize remote work opportunities, AIHA only employs individuals who live in Washington, DC, Maryland, or Virginia. To be considered a candidate must live in, or be willing to relocate to, Washington, DC, Maryland, or Virginia.
AIHA requires all members of staff to be fully vaccinated from COVID-19 and present proof of vaccination status. Requests for exemptions from this requirement due to a medical condition or sincerely-held religious belief or practice will be considered. AIHA follows the CDC’s definition of “fully vaccinated.”
Salary & Benefits
The pay for this position ranges from $23/hr to $23.80/hr based on experience and qualifications for the role. AIHA offers comprehensive health, dental and vision benefits partially funded by the organization. We also offer a 401(k) match, FSA, Life & AD&D, STD, LTD, flexible scheduling, telecommute options, and paid: holiday, personal, sick, and vacation leave. AIHA believes in developing our employees so we provide professional development opportunities (internally and externally) and tuition reimbursement.
If this job sounds interesting and you have the experience needed, please submit a resume via our Career’s Page (https://theapplicantmanager.com/careers?co=ah).
AIHA is the association for scientists and professionals committed to preserving and ensuring occupational and environmental health and safety (OEHS) in the workplace and community. Founded in 1939, we support our members and our expertise, networks, comprehensive education programs, and other products and services that help them maintain the highest professional and competency standards. More than half of AIHA’s nearly 8,500 members are Certified Industrial Hygienists (CIH), and many hold other professional designations. AIHA serves as a resource for those employed across the public and private sectors and the communities in which they work.