The Certification Support Specialist provides assistance and resolves issues related to the professional certification programs and related products and services of the American Payroll Association (APA) and its affiliated companies. The successful candidate serves as a lead internal resource for the department and provides training and guidance to ensure service delivery. The Certification Support Specialist is a self-motivated and resourceful individual with the aptitude to perform in a deadline-driven, customer care environment Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responds timely to customer inquiries on certification issues, while quickly and
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