•Health, dental, life, and disability insurance
•Paid Time Off
•Professional Development Assistance
•Salary commensurate with experience
The NSA is an equal opportunity employer dedicated to a policy of non-discrimination in employment practices. All applicants will receive consideration for employment without regard to sex, age, race, color, religion, national origin, disability, or Veteran status. The NSA is a drug-free workplace.
Responsible for the day-to-day operations associated with:
Respond promptly to telephone and email inquiries, providing timely and accurate replies and service.
Investigate inquiries, troubleshoot and resolve problems, and report service problems and trends to the Director of Member Experience.
Provide a positive experience and professional service to external and internal constituents.
Process orders, payments, and refunds for memberships, online store order, and event registrations.
Manage calendar, travel, administrative activities and other specialty areas to meet the needs of the CEO and team members.
Consistently live and model the organizations core values.
NSA’s guiding values and the competencies defined for this job are consistently demonstrated.
Confidence to engage with the team to reach common goals and solve problems
Initiative to take on projects on your own and foresee potential problems and tasks
Willingness to continually learn new things, as well as understand and master processes
Ability to recognize potential problems and develop a solution
Discipline to successfully work without close supervision
Bachelor’s degree and 1-3 years of related work experience preferred
Overnight travel may be required to attend multi-day annual conferences and quarterly staff retreats.
Other responsibilities as needed.
Skills & Qualifications:
Experience in Fonteva, SalesForce, Nimble User or similar AMS systems is preferred.
Must have the initiative to prioritize, manage, and coordinate multiple assignments with tight timelines.
Proficiency with MS Office suite.
Must have strong written and oral communication, proofreading and editing skills, attention to detail, and excellent organization and project management skills.
The National Speakers Association provides professional speakers, authors, trainers, consultants, and coaches with the resources and professional connections they need to build better businesses and become better speakers. Through our conferences, community and educational programming, we empower anyone who use the spoken word to spend more time sharing their message and expertise with the world.