Management:

• Leads the organization’s membership recruitment and retention strategy, and actively works with all internal teams to develop, integrate and execute membership strategies to drive engagement and revenue for the organization. comprehensive understanding of the mission of the Alumni Association as it relates to the educational, research and service goals of the University with the ability to communicate the institution’s needs and priorities-both internally and externally.
• Assists with supervision, training and evaluation of Revenue Development Coordinator and student intern(s).
• Develops and manages annual membership program budget to support the recruitment and retention plan.
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 Membership:

• Works with Senior Vice President to develop, execute and track member recruitment and retention plan to increase membership at all levels and achieve annual revenue and membership goals.
• Conducts data analysis to track and report recruitment/retention results and use for development and execution of plans.
• Manages day-to-day membership renewals, fulfillment and acknowledgements.
• Manages inventory and distribution of member appreciation gifts and recruitment/retention incentives.
• Develops and maintains working knowledge of membership process in Advance, iModules and online forms.
• Attends and represents KUAA at events applicable for member recruitment and retention.

Customer Service/Member Engagement:

• Takes the lead in providing excellent customer service to all constituents, including but not limited to current and potential members and is a key communicator for membership topics both internally and externally.
• Deepen engagement for current members by engaging the team in a robust retention plan.

Other:

• Handles confidential and non-routine information.
• Attends various Alumni Association and University events and programs as directed.
• Other duties as required.