Position Summary 

The Membership & Events Coordinator will provide administrative support to the Membership Department and Professional Development Department. This position is responsible for assisting member services and supporting association events.  

Essential Duties and Responsibilities 

Membership Responsibilities  

1. Perform all administrative duties related to membership services, including, but not limited to, updating member contact information and demographics data, and responding to general inquiries. 
2. Prepare and send member invoices and send receipts on request. 
3. Process memberships dues payments. 
4. Monitor and respond to FBA membership e-mail account and voicemail. 
5. Provide administrative support for membership outreach activities and campaigns, including organizing and packing membership items for conferences and events. 

 Events Responsibilities 

1. Perform all administrative duties related to the professional development department, including, but not limited to, creating all onsite collateral such as, speaker name plates, attendee name badges and PowerPoint templates, creating and/or maintaining webpages for webinars, conferences, and the calendar of events; and answering inquiries about webinars, conferences, and national programs 
2. Process attendee and speaker registrations and respond to registration inquiries in a timely manner. 
3. Create sponsor invoices, applicable registrations, and assist with payment follow-up 
4. Monitor and respond to FBA meetings e-mail account and voicemail.  
5. Process FBA store sales and maintain inventory 
6. Support onsite management of conferences and meetings as needed and assist with registration procedures, including setup, tear down, lifting materials, and organizing and packing items for shipment 

Other Responsibilities 

1. Periodic travel required by air, rail, or automobile, as required  
2. Update FBA standard operating procedures (SOP) as necessary  
3. Must be able to travel and work occasional weekends to attend events and other off-site functions when applicable 

Qualifications 

The qualifications and skills required for this position are as follows: 

• Bachelor’s degree or equivalent work experience 

• At least (1) year of conference planning and/or association experience 

• Membership databases experience preferred, NetForum experience a plus 

• Attention to detail and strong organizational skills 

• Ability to multi-task 

• Proficient in Microsoft Office suite products and Zoom, WordPress experience desired 

• Excellent interpersonal skills and written/oral communication skills  

• Commitment to excellent customer/member service 

• Self-motivated and flexible 

• The ability to work in a “team” environment across departmental groups as well as autonomously 

• Ability to lift up to 25 pounds