Immediate, full-time opening. Association Management division within a marketing company in Carrollton, TX is now seeking applications for a high energy, detail-oriented individual to join our growing membership team as an Association Manager. 

This individual is the first point of contact for members, organizes all support services required by the association and day-to-day activities of the association. This position will travel for occasional meetings as needed. This position reports to the Sr. Director, Association Management.

KEY RESPONSIBILITIES:

• Provide exemplary customer service to assure high levels of member and stakeholder satisfaction and maintain consistency of service
• Increase membership through the development, execution, and evaluation of recruitment and retention campaigns
• Manage, evaluate, and update onboarding and renewal membership cycles as needed
• Call members, manage system generated emails, apply payments, and provide member receipts
• Develop, monitor and report on metrics for assessing effectiveness of membership recruitment, engagement, and retention programs and activities
• Participate in and manage ongoing member stewardship activities with current and prospective members though all communications channels including client social media pages and Online Member Community
• Seek opportunities to engage current chapters and recruit new chapters, develop and implement chapter leadership training, and maintain chapter records
• Serve as the owner of our membership database system, its functionality, and integrity
• Work with committee volunteers to attain strategic goals; prepare meeting agendas, minutes and other meeting documents as required; prepare visual aids and hand-outs as required
• Develop content and pull membership lists for membership campaigns, newsletters, flyers, advertisements for distribution to members and the public
• Support the planning of various types of meetings and tradeshows coordinating logistics and providing onsite meeting management.
• Assist in reviewing the website periodically to identify areas needing refreshed content

SKILLS AND TRAITS:

• Is driven to exceed customer needs, responds to serve customers with a sense of urgency, and enjoys building relationships with them.
• Outstanding written and verbal communication. Ability to write and edit content as well as present information to association leadership in one-on-one and group situations.
• Must be tenacious about following up and following through, “never lets a ball drop”.
• Loves systems, organization of activities and projects that require accuracy. “Does things thoroughly and correctly”.
• Enjoys learning and implementing new ideas and methods. Is considered a knowledgeable resource by others.
• Strives for continuous improvement, accepts responsibility for results, and effectively manages time and priorities to meet deadlines.
• Ability to assess a situation and determine a solution with minor supervision.

QUALIFICATIONS

• Advanced level proficiency in Microsoft Excel, Word, Outlook and PowerPoint
• Experience in YourMembership membership database preferred
• Knowledgeable in basic website updates a plus
• Minimum 3-5 years of professional experience in an Association, non-profit or Association Management Company experience required

Please submit your resume to Alexa Churchwell at achurchwell@thisisfusion.com.