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American Statistical Association Logo
American Statistical Association

Remote

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Reprographic Services Association

Denver, CO

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American Physical Society

Remote

The American Society of Nephrology

Washington, D.C.

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Sheet Metal and Air Conditioning Contractors' National Association

Virginia

The American Society of Nephrology

Washington, D.C.

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Gerontological Society of America

1220 L Street NW, Washington DC 20005

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Leadership Florida

Tallahassee, Florida

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American Physical Society

Hybrid

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Big Red M

Falls Church, Virginia

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Texas Society of Health-System Pharmacists

Round Rock, Texas

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American Society for Radiation Oncology

Arlington, VA

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American Institute of Architecture Students

Washington, DC

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American Association of Clinical Endocrinology (AACE)

Remote

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CFAW

Washington, D.C.

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SME

12999 E. Adam Aircraft Circle; Engelwood, CO 80112

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National Pest Management Association

Fairfax, VA

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Household & Commercial Products Association

D.C.

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American Physical Therapy Association

Alexandria, VA

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Tax Executives Institute

Washington, D.C.

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HR Certification Institute

Virginia

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American Physical Therapy Association

Alexandria, VA

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Maryland Tech Council

Maryland

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Manager, Member and Customer Care
The nation’s leading advocacy organization for children’s healthcare seeks a customer service focused leader to manage the daily activities of member and customer care staff to ensure premier service and quality in every contact.     Some duties include: Manage and balance inbound contact volume between phone and e-mail to optimize service to members and customers by assigned staff. Ensure customer service telephone call que is adequately staffed daily. Manage quality care metrics and activities as guided by the Director, analyze data, and recommend process improvements and coaching for assigned team to ensure the delivery of premier member and customer service. Support and collaborate with Director and other AAP teams to assist in testing, r


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