The Manager, Member Data will play an integral role at DBIA as it continues its digital transformation and leverages its data to engage members, develop and grow new business, and highlight the growth and success of Design-Build.  DBIA aims to be an industry leader in fostering a data-driven culture and this position will be at the heart of our success in implementing new tools and processes to help achieve the organization’s strategic goals at all levels of the organization and its components.

SUMMARY OF JOB           

This position will be responsible for processes to maintain the integrity of member data by:

1. Creating standard operating procedures and reports to detect errors and gaps in member data and to manage efforts to repair and complete missing or incorrect data in the major systems of record for DBIA including the Association Management System (AMS) and Learning Management System (LMS).

1. Running monthly renewals for DBIA membership and conducting an in-depth review of invoicing to ensure membership records are accurate and complete.

1. Identifying key data insights to allow other DBIA team members to conduct 1-1 outreach to retain members or reinstate lapsed members based on an evaluation of the activities of employees of member firms across the organization.

1. Creating data visualizations and lists for monthly membership reports to track strategic goals and membership data, while ensuring accuracy and identifying trends.

1. Create reports and data visualizations to help DBIA regional leaders manage their data and identify trends and insights to help them achieve the organization’s strategic goals.

The Manager, Member Data will also help to implement new technical solutions, including a data lake/warehouse, online certification management, and online member dashboard. The Manager, Member Data will also help to test and coordinate updates and upgrades to the AMS and key system integrations to help ensure that DBIA is getting maximum value from its systems, partners, and vendors.

PRIMARY JOB RESPONSIBILITIES

• Data Integrity
  • Create and analyze monthly reports to ensure clean data for DBIA contacts.
  • Create and review membership invoices, seeking opportunities for targeted outreach by the Membership Team.
  • Create and review invoices for certification renewal, ensuring that the transition to online renewal contains normalized data.
  • Review, clean, and upload data on a regular basis from outlying systems (e-commerce, prospect lists, exhibitor leads, etc.) into a system of record.
  • Input and periodically review committee rosters with staff liaisons.
• Reporting and Data Visualization
  • Create monthly membership reports and visualizations, seeking insights while putting together trend data.
  • Run reports as needed to support Board meetings, project review meetings, member requests, regional meetings, and speaking engagements by DBIA staff and volunteers.
• Technology Management
  • Attend implementation meetings for key technology projects and track deadlines and deliverables due from both vendors and DBIA.
  • Create end-user documentation for new and existing processes in major systems of record to ensure easy compliance with data governance policies.
  • Validate data during implementation and ongoing maintenance of DBIA’s data lake/warehouse.
  • QA and test new features and products released to DBIA by vendors.
• Member Engagement and Support
  • Serve as a backup on emails and phone calls coming to the Membership Department.
  • Assist at the Membership Booth during DBIA Industry Events.
  • Participate in planning and brainstorming sessions to help build strategies for effective member engagement and recruitment as part of the DBIA Membership Department.
• Other duties as assigned.

DBIA is currently working in a hybrid format with 3 days in the office and 2 days telecommuting.

KNOWLEDGE, SKILLS, AND ABILITIES NEEDED

• Bachelor’s degree required.
• A minimum of 3-5 years of professional experience, with particular emphasis in technology and project management.
• Experience with an association management system, learning management system, or other complex database required.
• Demonstrated interest and passion for working at a membership/ trade organization.
• The ability to make complex information relatable to a variety of audiences.
• Strong change management skills and adaptability as part of a team that endeavors to trailblaze in using data to serve members and the Design-Build community.
• A proactive problem solver who can anticipate needs, be flexible and manage multiple competing deadlines.
• Grace under pressure and a sense of humor are essential, as are excellent interpersonal skills and a diplomatic demeanor.
• Interest or experience in Design-Build, the built environment, architecture, design, construction, or engineering a plus.
• Willingness to travel to DBIA’s Industry Events.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Suite