Be a part of an exciting non-profit organization that empowers corporate leaders to advance environmental stewardship, create safe and healthy workplaces, and promote global sustainability.
The National Association for Environmental Management (NAEM) has a great opportunity for a highly motivated and entrepreneurial individual to join the team as an Events and Programs Associate.
This position reports to the Director of Programs, and is focused on supporting a talented, strong, and fast-paced team in the areas of conference and sponsorship management, operations, and member support. NAEM prides itself on our smart and enthusiastic team that delivers consistent results and is committed to NAEM's mission.
Primary Job Responsibilities:
Conferences & Event Planning:
Manage attendee registration process for all in-person and virtual events (including setting up registration system and providing registration tracking and analytics).
Manage event attendee customer service - act as the main point of contact for all attendees, answer questions, issue refunds, handle technical issues during virtual events.
Travel to all in-person events to run onsite registration and provide attendee and logistics support.
Support speaker and exhibitor management (collecting deliverables, executing benefits, invoicing, scheduling prep calls, other logistics as needed).
Manage the production of printed conference materials and coordinate shipments to and from onsite events.
Assist the Programs Manager with running webinars and conference breakout sessions, as needed.
Answer incoming customer inquiries via phone and email and act as a representative of NAEM, providing friendly and prompt customer service.
Perform customer/member database maintenance and data upkeep.
Interact with members and external partners to answer questions and solve problems related to the website, event registration or membership.
Support Membership Manager in assisting members with dues payments and online account issues.
Required Experience, Skills and Attributes
A successful candidate will possess most, if not all, of the following:
Bachelors Degree Required
Minimum of 2-4 years' work experience, to include an administrative or operations role in an office environment requiring interaction with both internal and external "customers".
2-3 years of event management experience, including managing event registration, speaker management and on-site logistics.
Experience with virtual events.
Strong attention to detail, and excellent organization and project-management skills.
Comfort with database management and data collection and tracking.
Demonstrated capacity to work as part of a team, as well as independently.
Flexibility and the ability to adapt to change and pivot quickly when needed.
Excellent written and verbal communication skills.
Strong customer service skills.
Strong technical skills, including proficiency with Zoom and Microsoft Word, Excel, Outlook and Teams.
Additional Salary Information: Full health and dental insurance paid for employee.
401K retirement savings plan with matching funds available after one year of employment.
2 weeks paid vacation to start, as well as paid sick leave.
Flexible work environment.
About National Association for Environmental Management
The National Association for Environmental Management (NAEM) empowers corporate leaders to advance environmental stewardship, create safe and healthy workplaces, and promote global sustainability. As the largest professional community for EHS and sustainability decision-makers, we provide peer-led educational conferences and an active network for sharing solutions to today's corporate EHS and sustainability management challenges. Visit NAEM online at www.naem.org.