The hotel and lodging industry is vibrant, innovative and full of dynamic opportunities for upward mobility while serving (and supporting) its most important assets: its people. American Hotel & Lodging Association is a dynamic, entrepreneurial organization that is poised for growth. The Manager, Allied Membership Engagement would join a collaborative team that is innovative, supportive and fun to work with.
Summary: Responsible for creating and strengthening relationships with 250+ Allied (vendor/supplier) members. The Manager will support the Director, Strategic Partnerships & Business Development by leading Allied member acquisition and retainment through ongoing research, targeted outreach, savvy relationship-building and event sponsorship opportunities.
Prospect for Allied members based upon direction from Partnerships & Business Development team as well as proactive research and outreach.
Manage Allied member relationships (e.g. ensure benefit fulfillment, identify high-potential Allied members for growth, identify prospective AHLA committee sponsors and ensure deliverables, etc.).
Regularly benchmark Allied benefits relative to leading associations; identify and secure new benefits for Allied members, where appropriate; periodically review and update Allied membership collateral.
Maintain Allied member financial forecast for senior leaders.
Assist team with data management (e.g. timely and accurate updates to AHLA’s membership database, invoicing and renewals, etc.).
Collaborate cross-functionally across AHLA & AHLAF to drive member value.
Other duties as assigned by supervisor and/or Vice President, Strategic Partnerships.
Education and Experience:
Bachelor’s Degree and 4-5 years of account management experience or equivalent experience.
Knowledge and/or experience in the hospitality industry is preferred.
Skills and Attributes:
Experienced computer and software knowledge, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); and a membership database (Salesforce) preferred.
Ability to create customized presentations in PowerPoint.
Strong presentation skills via in-person, phone and video conference.
Self-motivated individual who is also a team player with a high level of professionalism and emotional intelligence.
Detail oriented individual with exceptional organizational and time management skills; ability to handle multiple assignments at once.
Excellent oral and written communication skills; willingness to be coached.
Excellent relationship management skills (both internal and with external partners) and the ability to maintain highly confidential information.
Enjoy working in a fun, fast-paced, entrepreneurial environment and an ability to work both independently and collaboratively across the organization.
Positive attitude with customer service orientation and willingness to be flexible to adapt to changing needs and "roll up shirtsleeves" to get the work done; maintains grace under pressure.
Position based in Washington, DC; AHLA is currently operating under a hybrid model (remote work and in office) due to the Covid-19 pandemic.
AHLA is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Telecommuting is allowed.
About American Hotel Lodging Association
For more than 100 years, the American Hotel & Lodging Association (AHLA) has been the foremost representative of and advocate for the U.S. lodging industry. We are the only national association that represents all segments of an industry that is among the 10 largest business sectors in America. We advocate for our members so they can do their best at what matters most: serving guests, employees and their communities.
From major global brands to the small inns and bed & breakfasts, AHLA provides a singular voice that brings together the industry’s multitude of constituents. Our industry is incredibly diverse and represents everyone from brand CEO's to independent hotel owners, general managers and hotel staff and is an integral contributor to the American economy.