The Membership Coordinator assists in the development and execution of several key areas of ATLIS’s membership-related deliverables, including member recruitment, retention and engagement efforts. This full-time, 100% virtual role involves frequent engagement with ATLIS members, volunteer leaders, and other key stakeholders.
The role assists in a variety of tasks to support the association’s continued growth trajectory, with a focus on attending to details, independent problem solving, and best-in-class member service. As the front-line membership contact, the successful Membership Coordinator will obtain at least basic knowledge and understanding of every aspect of the organization, in the interest of being able to answer questions, resolve issues, and direct/escalate communication appropriately for more complex challenges.
This position reports to the Membership Director, and works through this supervisor to accomplish the association’s objectives and ad hoc deliverables.
To apply, please send your cover letter and resume to firstname.lastname@example.org. Application review will begin May 24 and will continue until the position is filled.
Serves as first point of contact for members, prospects, and staff; makes recommendations on courses of action to improve member experience.
Responds to member inquiries promptly. Engages in problem solving and both independent and collaborative decision making in response to member needs.
Properly enters data to ensure the integrity of the database and member information.
Uses databases to develop prospect lists and information for recruitment activities.
Coordinates annual membership renewal process.
Ensures timeliness and accuracy of membership information online.
Responds to staff requests for membership information and prepares reports from the database.
Supports mailings and other marketing efforts.
Assists in providing administrative support for Board and committees.
Provides support around the association’s major events, including registration.
Participates in on-site events, as required.
Performs additional duties as assigned.
Knowledge, Skills, and Competencies
Strong writing and communication skills
Ability to work collaboratively with both staff, volunteers, and other stakeholders
Ability to prioritize workload, think strategically, and troubleshoot complex problems
Ability to make decisions in a high-pressure, quickly moving environment
Knowledge and ability to execute non-profit/association membership best practices
Knowledge and ability to execute event and project management best practices
Ability to assess own strengths and weaknesses, with a desire to pursue development opportunities, striving to continuously build both industry and association knowledge
Demonstration of interpersonal skills, which include focusing on solving conflict, not blaming others, maintaining confidentiality, listening, and remaining open to others’ ideas
Willingness to make decisions while exhibiting sound judgment, demonstrate sound reasoning for such decisions, and willingness to include appropriate people in the decision-making process
Proficiency in the Google Suite and Microsoft Office; strong working knowledge of association database software, particularly MemberClicks, or alternately, strong adaptability to new technology platforms.
Education, Training, and/or Experience
A bachelor’s degree from an accredited four-year college or university, preferably in a business or communications major, or equivalent work experience;
Experience with volunteer management a plus;
Specific training/experience in non-profit/association management a plus;
CAE a plus;
One to three years of experience in relevant fields of membership, business, communications, publications, or related fields.
This position has no supervisory responsibilities.
ATLIS is committed to providing a rewarding and satisfying work environment for all its employees. As is the nature of a small, yet growing, association, there are some challenges associated with this position:
ATLIS is a virtual environment, which means this position often operates independently and must juggle multiple high-priority and time-intensive deliverables.
As a position managing multiple high-priority deliverables across the association, this role deals with multiple and sometimes conflicting viewpoints and deadlines. If that occurs, the Membership Coordinator is encouraged to reach out to ATLIS’s Membership Director for clarity.
This position requires travel approximately one to two times per year for ATLIS events and/or meetings.
Some evening and weekend work, while rare, may be required for conference calls and/or meetings.
ATLIS operates in a 100% virtual environment. The requirements, policies, and procedures pertaining to an acceptable virtual work environment are outlined in ATLIS’s Employee Manual.
ATLIS values a diverse team and strongly encourages applications by candidates who are BIPOC, LGBTQ+, gender non-conforming, individuals with disabilities, members of ethnic minorities, foreign-born nationals, and veterans.
ATLIS is an equal opportunity employer. Applicants will not be discriminated against on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical or mental health condition or any protected category prohibited by local, state, or federal laws.
Telecommuting is allowed.
Additional Salary Information: ATLIS offers a supportive, flexible work environment with competitive benefits. However, this is not a job for deeply experienced professionals who are looking to earn more than $40k-$45k annually. Please do not apply for this job if this salary does not align with the opportunity you're seeking.
About Association of Technology Leaders in Independent Schools
The Association of Technology Leaders in Independent Schools (ATLIS) is a rapidly growing association for technology leaders in independent schools, providing professional development, networking, and curated resources for members and the broader independent school community.
Empowering schools to thrive through technology leadership.
Schools equipped for the future.