Information Technology and Web, Project Management/Program Development
4 Year Degree
As an integral member of the management team at NCACPA, the IT Business Partner will think holistically about how to best coordinate technology solutions with business needs, making strategic decisions about budgets, equipment, and workflows to integrate systems, staff, and vendors. You will identify and prioritize needs, define and measure metrics, and establish and manage projects and vendors.
Spanning across our technology (including our computer operating systems and software, membership database, customer relationship database, content management system, education learning system, financial systems, and phone system), you will connect resources across the organization to optimize the member experience while taking advantage of business technology solutions.
You will work closely with NCACPA business owners to identify new system requirements, evaluate capabilities, oversee implementation, and correspond continuously with vendors to ensure accountability for smooth operating systems. Working with our managed service provider, including an experienced part-time CIO, you will develop short- and long-term solutions for a multitude of business challenges and provide training for staff.
ESSENTIAL FUNCTIONS include the following:
ø Provide oversight and planning of enterprise-level system(s) to ensure they are regularly optimized to meet the strategic objectives of the organization.
ø Enable and lead continuous collaboration on functional and technical designs with various stakeholders.
ø Compile and manage systems and technology-related budget for current and proposed initiatives, collaborate with other departments regarding routine and future IT needs with budget impacts.
ø Understand data requirements and reporting needs and ensure that these are fulfilled throughout programs.
ø Develop and manage a process to triage requests for business prioritization and ensure system configurations are optimized for business process implementation.
ø Collaborate with NCACPA staff and partners to develop processes to manage applications to ensure they comply with NCACPA policies (e.g., security and access), that are standardized and support the staff in their day-to-day activities.
ø Identify emerging technology trends and practices that would benefit the organization.
ø In coordination with leadership and the Technology Steering Committee, you will develop and maintain a technology strategy and plan.
ø Ensure initiatives are well-managed, predictable, within budget, and tied to the strategic initiatives of the organization.
ø Oversee development and implementation of a comprehensive project plan for new projects and initiatives. The plan should include the design, development, and maintenance of the system.
ø Ensure that project schedules are maintained and shared with project teams.
ø Advise leadership of project status when it affects operations from a resource, financial, and/or human resources perspective.
Vendor & Database Management
ø Oversees technology hardware inventory to ensure maximum availability.
ø Work closely with our virtual CIO and Technology Steering Committee to continue to evolve NCACPA’s technology ecosystem model to meet and exceed the digital needs of staff and our membership.
ø Lead the ongoing management and enhancement of AMS, in current technology configuration:
o Point person for managing and maintaining the AMS application.
o Responsible for monitoring data quality and integrity, performance optimization, security, maintenance and managing of users of AMS.
o Develops the workflows using associated tools of the AMS.
o Develops the end user documentation, including application training manuals, job aids and workflows.
o Responds in a timely fashion to end users' needs, analyze/resolve support tickets relating to the AMS.
o Assist in diagnosis and resolution of technical problems, prevents problem escalation and provides solution tracking.
o Trains, instructs and educates groups and individuals in a team environment on shared AMS responsibilities and processes.
o Responsible for managing or working with vendor on tasks including database backups, restore, upgrades and database performance.
ø Drive general approach and execution of data cleansing efforts, in collaboration with staff and partners.
ø Form critical relationships with vendors, consultants, and contracted services.
A bachelor’s degree is required, preferably in information systems.
10-15 years of experience, preferably in an association or nonprofit.
3-5 years of relevant experience in project/product management.
Experience working with networks, enterprise-level applications (CRM, CMS, LMS, financial systems), data management, analytics, and business intelligence.
Experience with integrating platforms and services.
Detailed knowledge of security, sharing, profiles, and roles.
Attributes of the IT Business Partner
Project manager. You allocate and optimize resources, assign responsibility, manage timelines, reduce risks, and get the project done.
Results driven. You smoothly manage through ambiguity and easily shift gears, reprioritize, and stay focused on outcomes. You consistently achieve results, even under tough circumstances.
Problem solver. You understand the big picture and easily recognize challenges before they occur. You make sense of complex and sometimes contradictory information to effectively solve problems.
Flexible. You easily reprioritize yet remain resolutely focused on long-term priorities. You like to have a variety of tasks and responsibilities in your work.
Collaborative. You work cooperatively, seeking to understand concerns and realistically manage expectations. You find common ground and build consensus for workable solutions. You know how to take a stand and disagree without being disagreeable.
Business minded. You leverage your knowledge to suggest relevant technology improvements for staff and members. You easily learn new systems, applications, and technologies.
Service oriented. You understand that your role is primarily to help your end users meet their business goals. You listen carefully to their needs and develop appropriate solutions to help them become more effective, more productive, and more capable – regardless of their technical sophistication.
COMMITMENT TO DIVERSITY AND INCLUSION
NCACPA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity is more than a commitment at NCACPA—it is the foundation of who we are, what we do and who we serve. We strive to foster a culture of inclusivity for all, are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us, and the members of the profession we serve, different.
CRITICAL THINKING AND REASONING ABILITIES
The ability to carefully examine information, and then understand what it means, and what it represents. Capacity to apply common sense understanding to carry out instructions given in written, oral, or diagram form. Problem solving is another crucial critical thinking skill that involves analyzing a problem, generating and implementing a solution, and assessing the success of the plan.
Strong listening and verbal skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, procedure manuals, and member communications. Ability to effectively present information to and respond to questions from groups of managers, members, clients, customers, and the general public. Ability to respond to common inquiries, requests, or complaints from members of the association.
The physical demands described here are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee may periodically be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
Additional Salary Information: NCACPA covers 100% of employees medical, dental and vision insurance. We also have a 401k plan with a very healthy employer contribution, competitive vacation, sick and holiday time off.
About North Carolina Association of CPAs
From 20 members to more than 13,000, we’ve grown quite a bit in our hundred years! For a century now, NCACPA’s primary focus has been providing superior member service. With guidance from the NCACPA Board of Directors, committees, local areas, and established strategic plan, we continue to successfully serve the accounting profession and community.
We’re dedicated to monitoring changes within the profession and ensuring our constituents have timely and relevant access to education, information and other resources needed to be successful.
To fulfill our mission (of enhancing the accounting profession and the community it serves through advocacy, connections, education, and resources), our 30+ committees, task forces, and advisory groups regularly interact with the North Carolina State Board of CPA Examiners, North Carolina General Assembly and Department of Revenue, American Institute of Certified Public Accountants, Financial Accounting Standards Board, Internal Revenue Service, and other regulators who shape state and national accounting standards.