Professional Development Assistant

This position will be responsible for serving as the general database support for the Professional Development team and provide administrative coordination.  Working closely with the Certification & Testing and Education units to provide front line assistance through online communication. Duties to include:

Certification & Testing (48%)

• Grading Process

                -Running grading in RTC

                -Recording Grades through import or manually

                -Sending tests to be verified or manually graded

                -Grader payments

• Cancellations for any registrations
• Fulfillment (new member certificates and letters, replacement certificates, verification)
• Running registration import processes

                -Skills

                -WKT

• Testing data management – For example cleanup of testing data like still enrolled in education history etc.
• Email responses to simple programmatic questions (Dates of tests, registration questions, basic credential requirements, cancellation inquiries, etc..

School and Continuing Education Support (47%)

• Record CEUs from events in CRM
• Assist with the printing and mailing of certified termination letters (about 300 in late Feb/Mar) and warning letters (200 or so in late Aug/early Sep)
• Provide essential support for the AtoZ program to include:

         -Download AtoZ prospects list from Sitefinity and send out to Program Leaders

          -Upload AtoZ prospects to CRM

          -Process forms from Program Leaders

          -Responding to inquiries from leaders and participants

          -Administering registration for online programs

          -Issuing Certificates of Completion to Participants

• Assist with any professional development committee work

Professional Development Support (5%)

• Assist entire department with strategic support as needed.
• All other duties as assigned