Membership Manager

Outdoor Industry Association

Details

Posted:

January 13, 2021

Location:

Boulder, Colorado

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Salary:

$55,000 - $75,000

Type:

Full Time - Experienced

Category:

Membership

Required Education:

4 Year Degree

About the Position.

The Member Manager supports the team by engaging with existing members and cultivating relationships with prospects to reach overall membership sales goals and objectives. This position will interact with members on daily basis.

The Membership Manager reports to the Director of Member Engagement.

Essential Functions of the Job.

Manages all phases of the membership lifecycle: acquisition, onboarding, engagement, retention and reactivation
Encourage prospective members to join OIA by highlighting the value of membership
Ensure OIA members are aware of their membership benefits and utilizing them
Build long-last relationships with OIA members by providing exceptional, attentive member service
Manage the membership database and reporting tools to determine appropriate targets, leads and opportunities

Position Responsibilities

Technical Competency:	Task:
Membership	Actively support the department in reaching overall membership sales goals Personally responsible for all key leadership accounts Drive retention and recruitment of members; as well as member onboarding and offboarding processes Work toward diversifying the membership base Manage retention and recruitment campaigns in coordination with the marketing team Maintain a thorough understanding of OIA benefits and initiatives to aid in retention and recruitment Conduct presentations to member and nonmember companies to convey the value of OIA membership Work closely with all OIA departments to communicate new and ongoing membership information Make outbound calls and emails to prospective leads Receive and respond to inbound calls and emails
Events	Represent OIA at trade shows and events; make regional member visits as needed Assist in the implementation and execution of offsite OIA events
Salesforce	A. Manage the membership database in Salesforce, ensuring data integrity and accuracy B. Run reports and track membership, sales plans, and performance to sales goals; analyze membership data to identify trends and opportunities within the membership and reports finding to the team C. Process new member applications and renewals D. Pull renewal and new member invoices as needed
Member Service	A. Serve as main point of contact for Membership B. Manage customer service needs of the department C. Respond to member and nonmember inquiries promptly, professionally and thoroughly

Qualifications.

Enthusiastic attitude; communicates clearly, efficiently and has a keen ability to relate to others to build long-lasting, authentic relationships
Flexible, ready and able to adapt to change
Proactively recognizes and seeks out opportunities, anticipates issues and addresses them by collaborating with internal and external stakeholders
Excellent organizational skills with consistent attention to detail
High working knowledge of Excel and other Microsoft Office Suite products

Required Education and Experience.

BS/BA degree required
Minimum 3-5 years of professional experience in a membership sales or relationship building environment

Strong interest in the outdoor industry
Highly skilled in Salesforce data base

NOTES:

Telecommuting is allowed.

About Outdoor Industry Association

Trade association representing the interests and values of the outdoor industry.

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Membership Manager

Outdoor Industry Association

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