Manager, Membership and Component Relations

ABOUT American String Teachers Association

We believe playing a stringed instrument can change a life. ASTA exists to support string and orchestra teachers and players. Our members range from budding student teachers to artist-status performers. We are a trusted source for teaching resources, professional education, eLearning, local and national events, a career center, insurance programs, and access to a vibrant and collaborative strings community.  The ASTA 6 person team is a small, fast paced, highly collaborative environment, seeking someone who shares our values:

• Teaching & Learning. We are lifelong learners and share our knowledge openly.
• Diversity & Inclusion. We value every person for the differences of identity, ideas, and interests they bring, and we actively work to engage with those differences.
• Community. We harness the power of collaboration between people.
• Integrity. We will be honest and aligned with our values – always.
• Passion. We approach our work with focus and intentionality of commitment.
• Excellence.  We will always strive to do our very best work in service of our community.                        

SCOPE OF ROLE       

Come join the team. ASTA is seeking a Manager, Membership and Component Relations to join the membership team to actively drive impact across our community of over 7500 string educators, collegiate students, and performers. This is an exciting time and the Manager will join an energetic and passionate team as we to create solutions, community and resources that meet the needs of string educators.  Reporting to the Director, Meetings & Membership, the manager will administer member service programs including implementing new services focused but not exclusively on membership recruitment, and renewal along with, identifying the content, scope and cost of membership programs.  The Manager is responsible for the association management system including data analytics and reporting, online community, and the liaison for the ASTA chapter program.  The Manager will work with the Director of Meetings and Membership and Membership Coordinator to build and administer membership, chapters and the online community programs to increase engagement and with the goal of ensuring a positive experience for all individuals and ultimately a growth in membership.

RESPONSIBILITIES

Membership

• Implement best strategies for stewardship, renewal and upgrading and acquiring members
• Help develop and implement new membership engagement, marketing and communication programs to engage and increase membership
• Oversee membership customer service process or system to ensure members are satisfied
• Work with various committees and programs including the student advisory committee, membership ambassadors, mentoring committee
• Responsible for association management system, data analytics and reporting
• Manage membership website content
• Responsible for managing ASTA Connect, ASTA’s online member community
• Other membership projects as assigned

Component Relations

• Primary liaison with ASTA chapters
• In collaboration with Director of Membership, provide strategic support and performance management of the organization’s chapters program to ensure the long-term health and growth of chapters and the success of chapter volunteer leaders.
• Manages chapter communications

Project Management

• Manages complex projects from start to finish using project management tools and strong communication skills.
• Collaborates closely with staff and leads project teams.