Administrative, Clerical, Support, Education and Training, Membership
4 Year Degree
The Restaurant Facility Management Association is looking to fill an education & membership position. The person in this role will provide support related to the organization’s membership development and retention efforts and education activities. The ideal candidate will thrive in an environment where the work is diverse and collaboration is the norm, and will enjoy the challenges of a strong organization adapting to the realities of a changing industry.
This position reports to the membership services manager.
General duties include:
Customer Service: Serves as the primary membership contact, answering general inquiries about membership, assisting members as needed, and directing calls as appropriate.
Membership Development: Assists in generating lists, qualifying prospective members, and other activities related to development and recruitment.
Membership: Maintains and updates membership records via the YourMembership database, assists with membership renewals and other projects, and performs research regarding RFMA members who do not renew.
Education/Certification: Tracks continuing education credits for the organization’s credential holders, handles general administrative tasks, including billing, data entry and record management, and manages event attendance.
General: Other duties as assigned by the membership services manager, education director and executive director.
Strong customer service skills a must.
Excellent interpersonal skills and demonstrated ability to work collaboratively and effectively with a broad range of individuals and groups.
Bachelor’s degree and work experience in a membership-based association or customer service environment a plus.
Proven technology skills, membership database knowledge and strong MS Office capability. Ability to quickly learn new programs, and experience with Higher Logics and YourMembership, are a plus.
Solid organizational skills with ability to respond to changing needs and priorities, shift attention among simultaneous activities and meet deadlines in a fast-paced environment.
Excellent written and oral communications skills.
Demonstrated ability to work with a minimum of supervision.
Additional Salary Information: Please include salary requirements when applying for this position.
About Restaurant Facility Management Association
The Restaurant Facility Management Association (RFMA) is a professional membership organization located in Frisco, TX. Our core purpose is to promote the advancement of the restaurant facilities management professional. Through targeted education, events, programs and resources, RFMA equips members by sharing new innovations as well as time-tested techniques to keep restaurant facilities running more efficiently. For more information, go to www.rfmaonline.com.