Business Application/IT Manager

The American Society of Human Genetics seeks a skilled, team-oriented and entrepreneurial colleague to be its new Business Application & IT Manager. This newly created position will work closely with ASHG staff and outside consultants to support and coordinate a range of off-the-shelf technology and data platforms used by various departments; ensure the strategic selection and adoption of new applications; manage the IT resource inventory; and optimize the use and integrity of data through effective storage, management, and reporting. The position will also guide small/medium technology projects, documenting business requirements, developing training materials and conducting UAT. As an effective and collaborative liaison between business and technology, the successful candidate is expected to have experience with a range of IT and database management responsibilities as well as key skills of creative problem solving, clear communication and attention to detail.

Key Duties and Responsibilities

CRM Management (35%): Perform common Salesforce (SF) administration functions, including maintaining/updating page layouts and build custom fields; creating and modifying flows, process builders, and other automations; user management, profiles & permissions; queues, licenses, capacity and storage management; developing and maintaining workflow rules and email alerts; assisting in development and maintenance of staff standard operating procedures for SF & Fonteva. Manage & maintain third party apps within SF such as Higher Logic MagnetMail. Manage Fonteva & SF packages via Spark Admin. Administer Fonteva packages for end users such as, but not limited to: membership configurations, lightning community menu and other configurations, receipts, and sales orders. Apply best practice to deploy changes between sandbox and production environments using change sets or other tools. Advocate for consistent SF adoption across ASHG.

Data Integration, Management, & Use (35%): Coordinate vendor Connected App, API access, integration approach, and maintain secure credentials for vendors. Interface with ASHG technology solution providers to resolve technical support issues as needed. Perform and/or build data imports as requested, using standard SF tools or third-party middleware or other apps. Develop and maintain custom reports and dashboards within SF; implement or integrate with a future BI platform, such as Tableau/PowerBI; and support distributed report generation.

Project Management (15%): End to end project management of small to mid-sized  technology projects. Collaborate with business users during initiation phase: assist with setting project and feature backlog priorities and defining scope. Develop detailed business & functional requirements, including use cases/user stories. Conduct UAT and end user training.

IT Management (15%): Manage business software licensing and users for all ASHG technology (e.g., Salesforce, Fonteva, O365, etc.). Monitor technology inventory use/upgrades and cloud-based server stability, coordinating with contracted network and helpdesk support firm. Monitor health and security of ASHG technology environments (sandbox and production). Refresh technology sandboxes periodically (in consultation with staff and vendors). Monitor and take appropriate action on all ASHG technology updates/releases and security/feature alerts; stay current with release notes. Provide overall IT vendor management to ASHG core technology providers. Provide staff on/off boarding IT support.