The Senior Manager, Quality and Policy develops, designs and manages projects and ongoing activities related to the association’s quality improvement, compliance and policy objectives. These projects include enhancing behavioral health care, identifying effective practices related to PACE organizations’ service delivery and operations, consumer awareness, adaptations for new populations, and assessing a range of emerging policy issues impacting PACE organizations. Ongoing activities include providing technical support, project management and oversight of association committees and workgroups engaged in quality improvement and compliance issues. The Senior Manager, Quality and Policy applies research and analysis (both quantitative and qualitative), project management, and communications skills to the successful completion and ongoing performance of these activities. Working with other issue experts and in a project-centered, team-based environment, the Senior Manager, Quality and Policy is integral to achieving the association’s policy objectives of financial sustainability, oversight balanced with flexibility, and growth of PACE.
To perform this job successfully, each essential duty and responsibility must be performed satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet organizational goals.
Serve as staff liaison to NPA Behavioral Health Workgroup; provide strategic oversight for all workgroup activities and initiatives.
Support NPA Quality, Primary Care and Clinical and Operational Data Analysis committees, and corresponding subcommittees and workgroups; assist in the coordination and implementation of committees’ activities and initiatives.
Assist in the development and coordination of educational programs and forums geared toward enhancing NPA members’ knowledge in quality improvement and patient safety concepts; support conference planning activities for NPA’s annual and summer conferences.
Assist in the management of content on the Quality and Compliance pages on NPA website.
Coordinate and provide oversight for PACE quality leader mentorship program.
Design and conduct research and analyses related to strategic initiatives, regulatory compliance, program operations, and consumer access; produce findings, draft reports, and disseminate through member and stakeholder outreach, materials, and presentations.
Manage projects in support of strategic initiatives related to achieving growth through expanded service populations and other strategies.
Engage in several policy-oriented data analysis projects yearly intended to either increase access to PACE or to demonstrate the current status of PACE programs.
This position is not authorized to access, utilize or view protected health information (PHI).
Knowledge, Skills, and Abilities
Ability to function well in a small project-centered, team environment and work collaboratively with other staff
Superior organizational skills and a demonstrated ability to manage multiple concurrent projects
Excellent customer service and communication skills and the ability to handle difficult customer service issues in an inquiring, tactful and understanding manner
Excellent writing, editing, analytic, and communication skills
Strong qualitative and quantitative research and analysis skills, with an ability to translate data into informed findings and recommendations
Ability to work without direct supervision, balancing multiple tasks to focus on appropriate priorities and follow standard procedures to accomplish assigned tasks.
Proficient in Microsoft Office products (Access, Excel, PowerPoint, and Word)
Requirements Education Bachelor’s degree in gerontology, public health, public policy, business, economics, government or related field; or equivalent combination of academic and work experience Experience 3-5 years’ experience in a relevant field or completion of an advanced course of study (e.g., a Master’s program)
Working Conditions Small, fast paced team office environment with moderate noise levels. Normal sitting and standing activities for an office environment. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars. Please submit a cover letter and resume to email@example.com. After September 25th we will no longer accept resumes for this position.
Due to the large volume of resumes expected to be received, only those candidates selected for an interview will be contacted.
This position description should not be construed to imply that the requirements are the sole standards for the position. Incumbents are expected to perform all other duties as required.
About National PACE Association
The mission of the National PACE Association (NPA) is the sustainability, growth, and expansion of PACE (Programs of All-Inclusive Care for the Elderly). This is accomplished by achieving a legislative and regulatory environment that supports PACE programs, and by ensuring that members have the information, knowledge, tools and skills they need to succeed. NPA is a dynamic, innovative, cause-oriented association with a small staff and great working environment. NPA offers a competitive salary and benefits. Located in Old Town Alexandria.