Primary Relationships: Director, Business Development; Marketing and Communications team; Director Training and Development, Certification team, external technology and communications partners/providers.
Objective: This position is primarily responsible for the fulfillment and on-going client engagement of business-to-business accounts including Partners in Workforce Innovation.
Essential Duties and Responsibilities:
Client Support • Provides support for Business Development to ensure that program fulfillment is completed and maintained in accordance with their contracts. • Manages relationship between ACRP and the service provider to resolve any client technical issues and implement program improvements. • Actively participates in the formulation, interpretation and documentation of department SOPs. • Internal and external client support on Pro-ficiency, Digitell and NetForum. • Other responsibilities as needed.
Content Management • Maintains updated content database for both eLearning and classroom course programming. • Coordinates with trainers to ensure quality fulfillment of programming for both client and trainer. • Coordinates with technology vendor to ensure seamless delivery of contracted programming. • Coordinates preparation, speaker management, delivery and followup on webinars and other educational programs.
Education and Experience:
Bachelor's degree or equivalent.
Minimum of 2 years' experience in project and/or client relationship management.
Job Knowledge, Skills, and Abilities:
Possesses strong communication skills and has a proven ability to multitask and prioritize in a fast-paced environment.
Focuses on providing high-level customer service to internal and external stakeholders in a timely manner.
Skilled with using technology to achieve organizational efficiencies and is highly capable of working within complex databases.
Utilizes a disciplined approach to solving problems.
Shows an ability to be effective in a multi-disciplinary team environment.
Possesses time management and prioritization skills to follow assignments through to completion, with a results-based focus.
Supervisory Responsibilities: None
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a climate-controlled office setting. The noise level in the work area is usually moderate. Employee interacts with staff, has heavy contact (phone and email) with outside organizations and clients. May be subjected to interruptions throughout the workday. Must be able to work flexible hours, including weekends as required. Moderate travel is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
About Association of Clinical Research Professional (ACRP)
For Learning. For Listening. For Life — The Association of Clinical Research Professionals (ACRP) is setting standards for clinical research competence and workforce development. A Washington, DC-based non-profit organization with more than 13,000 members, ACRP supports professionals and organizations across the clinical research enterprise with the Membership, Training, and Certification programs necessary for clinical trial quality and efficiency improvements.
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