Membership, Project Management/Program Development
4 Year Degree
As an employee of PPA, we work together to make PPA an excellent place to work. We engage in meaningful discussions, treat each other with respect and courtesy, and never gossip about one another. We are here to help our members succeed as photographers and small business entities while promoting the industry of Professional Photography.
This position is responsible for coordinating and implementing programs that create meaningful experiences for members. These experiences have a direct impact on the recruitment and retention goals of the organization. This position will be successful when we meet and exceed member and non-member recruitment and retention expectations. This position has a lot of interaction with current members and outside vendors so good judgment, prompt follow-up and a sense of urgency are a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manage degree program, including merit tracking and notification of eligibility for all awards and degrees
Manage current Affinity program partners and actively seek new partners
Fulfill all award and pin orders as requested
Monitor membership materials inventory and reorder as needed/requested
Work closely the Director of Membership to create and update monthly membership dashboards
Work closely with the Director of Membership to maintain member satisfaction
Manage micro-surveys and analyze responses for dashboards
Develop and retain a good working knowledge of PPA, its member programs and benefits, the professional photographic industry, copyright issues, PPA’s Indemnification Trust, and PPA’s membership database and processes.
Actively seek out new member benefits to create additional value for PPA and other allied associations, working closely with other staff members to ensure compatibility and revenue
Respond to member inquiries quickly and efficiently.
Monitor our website to ensure membership information is accurate and up-to-date.
Manage the Life Membership program including eligibility requirements and outreach.
Manage PPA’s key retention touchpoints. This includes member birthdays, first and second-year cards and anniversary cards.
Hold a monthly new member orientation webinar for all new PPA members. Update as needed.
Performs other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: 4 year College Degree is preferred. 1 to 2 years of association member relations or customer service experience.
SKILL SET: Highly organized to work independently and as a team player, with excellent follow-up skills. Strong communication skills with highly focused attention to detail. Strong sense of professionalism with excellent communication skills. Strong customer service skills. Proactive attitude – anticipates needs, problems, and opportunities. Must be computer literate (Microsoft Suite), as well as have the ability to learn and utilize in-house, industry-specific software applications. Ability to work with a sense of urgency, in a fast-paced work environment.
CERTIFICATES, LICENSES, REGISTRATIONS:
PHYSICAL DEMANDS: Must be able to lift up to 15 pounds without the assistance of another person. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Salary: $14.00 to $15.00/hour
Additional Salary Information: extensive employee benefits program + annual bonus program
About Professional Photographers of America
More photographers get into the industry every day, but few know how to profitably run a business and many don’t know where to turn for support. That’s why Professional Photographers of America (or PPA) was started back in 1868, and that’s why we exist today.
Created and led by professional photographers, PPA is a non-profit international association that helps those serious about photography live their dreams profitably.
To do that, we…
- Lead the way in educating photographers on business and technical skills to help them grow and succeed beyond what they believed possible.
- Connect photographers with other great minds in the industry—via online and live classes, consultations and conventions—to spread best practices, new ideas and strong networks of support.
- Protect photographers’ livelihoods with benefits, such as copyright advocacy, malpractice protection and equipment insurance.
Over 30,000 pro photographers rely on PPA now, and we are always looking for and investing in new ways to provide the resources and support they need. Sound like a mission you want to be a part of, Then we want you!
PPA has also worked very hard to create an exceptional team of ...50 employees with non-traditional benefits. Yes we have health and dental insurance, 401(k) plan, paid time off, etc., but we also offer a performance-based annual bonus, year-round casual dress code, gym membership benefits, a fantastic summer hours program, plus, the biggest thing of all: we have a lot of fun.