The position primarily supports EWA’s membership recruitment and retention activities and associated membership database, renewal invoicing, and event support. The successful candidate needs to be a self-starter with strong Microsoft Office skills and attention to detail. They are articulate and professional via phone, interpersonal, and writing skills. This is a full-time non-exempt position located in Herndon, Virginia. Salary is commensurate with experience.
Manage customer and membership management system (CiviCRM) with data entry, reporting, and other CRM (Constituent Relationship Management) maintenance duties.
Collaborate with Information Technology department to institute CRM enhancements where needed, e.g., for interoperability with EWA’s e-commerce portal, Cevo.
Distribute new-member kits and conduct welcome calls to verify receipt of member benefits.
Assist with membership marketing initiatives and membership dues modeling and analyses.
Assist membership and accounting departments with monthly renewal invoicing process.
Organize and manage EWA’s marketing presence and booth logistics at industry trade shows and events.
Organize and manage off-site member meetings such as Board of Directors, Executive Committee, and other committees, and coordinate logistics with venues/hotels.
Work closely with EWA Conference Director to assist with annual conference planning, attendee and exhibitor registration, and event support and marketing.
Organize and manage internal meetings and off-site staff functions, and coordinate logistics.
Support multiple departments with office operations duties, e.g., clerical assistance to senior leadership, including travel arrangements, and provide backup to office coordinator for mail, reception, and other office operations duties.
Special marketing, communications, clerical, and other projects and duties as assigned.
The position requires strong Microsoft Office skills, particularly Excel; also, very good phone and interpersonal communication skills. Work will primarily be driven by email and phone interaction.
2-3+ years of experience in non-profit membership or for-profit customer service role.
Experience with membership recruitment and invoicing, and promoting related services.
Experience with event and conference planning, hotel contracts, and exhibitor relations.
Excellent writing, proofreading, and verbal skills; professional interpersonal skills.
Well organized, team-oriented, attention to detail, with positive and results-oriented work ethic.
Rock-solid Microsoft Office skills with Word, Excel, PowerPoint, and Outlook. QuickBooks accounting software and CiviCRM a plus. Intermediate/Advanced Excel skills a plus, including functions and formula construction, sorting/filtering, pivot tables, graphing data, macros, data grouping, if/then and what-if analyses.
College degree preferred or related work experience
Additional Salary Information: EWA offers a comprehensive and competitive benefit package, including health care with savings plan, federal holidays plus 18 days paid time off, a 401(k) plan, and more. EWA is a business-casual, fun-loving, and hard-working organization that is run like a business. Our HQ is in Herndon, Virginia (where this job is based), and we also have an office in Emmitsburg, Maryland. We compete for the loyalty of our members and non-member clients and want to create valued and lasting relationships with them.
About Enterprise Wireless Alliance
The Enterprise Wireless Alliance is a 22-employee trade association representing thousands of U.S.-based business enterprises, wireless sales and service providers, hardware and software system vendors and technology manufacturers in the private land mobile (two-way) radio industry. The industry is regulated by the Federal Communications Commission (FCC), under which EWA is certified to assist organizations requiring FCC authority – via licenses – to operate their mobile radios and radio networks. As a membership organization, EWA provides guidance to the FCC and education to its members on wireless spectrum and technology access decisions. EWA members range from small businesses to leading Fortune 500 companies, including those in the transportation, utility, municipal and local government, construction, petrochemical, manufacturing, retail, and all other industries.