Job Summary — The Client Director is the link between clients and CMA. They are responsible for building and maintaining client relations, facilitating the development of client strategy, ensuring the client’s needs and goals are met timely and within budget. The Director reports to the Director of Association Management.
Major Responsibility Areas (MRAs)
The Client Director is responsible and accountable for the management of the client account including strategic planning, project implementation, client relationship management, account budgets and growth, and management of the account team to ensure adherence to the mission, policies and procedures
Account leadership and Strategic Planning.
Development and implementation of the client contract and billing
Develop and maintain strong and long-lasting client/CMA relationships
Maintain sound knowledge of the industry and keep abreast of developments and trends
Provide leadership to accounts and team members in the management of their association clients
Serve as an association leader and CMA liaison to boards, committees and members, with an emphasis on effective and proactive volunteer management strategies
Collaborate with the board to develop annual budgets and ensure operations within budget
Lead Headquarters’ presence and reporting at Board of Directors meetings
Initiate membership and sponsorship recruitment/retention efforts
Supervise account teams to ensure synergy with and accountability
Oversee marketing and promotional efforts, association meetings and conferences
Travel required, including some international
Knowledge of and understands all facets of Association Management
Proficient in Microsoft office suite
Working knowledge of database management NetForum/Your Membership a plus
Superior verbal and communication and meticulous quality
Experience with strategic planning financial reporting and budget development
Exceptional organizational skills
Proven leadership capability
Mastery in relationship building
Forward Thinking: Anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Results Oriented: Focus on the desired result of individual and/or group work, develop challenging goals, and focus efforts to meet or exceed the goals.
Foster Teamwork: Demonstrate interest, skill, and success in effective group collaboration.
Foster Innovation & Manage Change: Develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies. Initiate support of organizational changes; assist others to successfully manage change.
CMA Association Management (CMA) has successfully served a broad range of global, national and regional professional and trade associations for 25 years. We leverage state-of-the-art management and event expertise with matching prowess to grow our association clients’ membership, programs, events and industry stature in support of their missions. CMA is one of only several dozen association management companies worldwide accredited by the Association Management Company Institute in recognition of CMA’s management excellence and professionalism.