This is a full-time position reporting to the Vice President of Member Engagement. The position is located at Page’s main office in New York, NY. This role may involve some traveling and working at events. The Member Engagement Associate will:
Support the Vice President of Member of Engagement in project managing and marketing 80+ activities annually for the Page and Page Up memberships, including the coordination of event content on the Page website, some promotional writing and collaborating with the communications team.
Support various Member Engagement activities, including organizing conference calls, in-person events and webinars.
Project manage the annual Student Case Study Competition, working with members and Page staff.
Provide a variety of logistical support and project management. This will require the employee to:
Organize committee calls and preparation materials for calls.
Partner with Page members’ teams to setup events that may include coordinating meals, seating arrangements and presentations.
Project manage and run webinars.
Provide basic audio-visual support, including running basic presentations.
Prepare speaker slides for programs.
Assist in running event registration.
Coordinate signage and directional information for events.
Coordinate the materials for before, during and after meetings, including meeting reports and data.
Use metrics and meeting evaluations to continually improve how Page runs programs.
Support the Communications and Digital Engagement team in several aspects related to events and programs. In this role, the employee will:
Upload and update information related to upcoming events on web platforms.
Manage event marketing calendar and plan required promotions for upcoming events in collaboration with the Communications team.
Work with the Communications team to create several event-related email message templates, follow the set approval procedures and schedule them for targeted groups.
Collaborate with the Manager - Communications, Marketing and Digital Engagement in using data analytics and insights to refine and evolve event marketing.
Help with designing some basic marketing assets.
Participate and proactively communicate with the Page team via phone, email, web and in-person meetings to ensure expectations are being met.
Student Case Study Competition:
Project manage the annual competition for the writing of original case studies by students enrolled in a school of business, communication or journalism. (More information about this program is available online here: https://page.org/study_competitions) In this role, the employee will:
Develop a schedule for the project and adhering to timelines.
Recruit members to serve as case study judges.
Organize and publicize the call for case study entries to academic institutions and on the Page website.
Oversee a fair judging process that engages judges and ultimately identifies winning entries.
Notify the grand winners and coordinate their participation in the Spring Seminar annual Case Study Competition Awards Dinner.
Work experience – 2+ years of project management experience. Experience with some marketing and website management experience a plus.
Experience working in a membership organization is a plus.
Some knowledge of the event industry is a plus.
Bachelor’s degree (business, communications or marketing).
Skills and Capabilities Required:
Experience working with MS Office, Apple Macs, Google G Suite, basic Adobe Design Suite.
Some experience of HTML, CRM and Marketing systems, Higher Logic, Adobe Photoshop, InDesign, Illustrator and Facebook Workplace is desirable.
Website writing and content management experience a plus.
Must have excellent written and verbal communication skills.
Must be detail oriented, organized and able to juggle multiple priorities with grace.
Must be self-motivated and able to function both independently and within a team structure.
Must be able to manage expectations, set schedules and ensure deliverables are on track as agreed to.
Must be comfortable brainstorming and offering creative solutions to challenges big and small.
Must have excellent follow-up and follow-through skills.
Creativity and event planning knowledge will be essential for some projects.
Dedication to working in support of Page’s mission.
Works well in a collegial, collaborative, team-oriented environment.
Provides support to staff and members in a clear yet respectful manner.
Supports and behaves in accordance with the Page Team Values & Behaviors, which is appended at the end of this position description.
Team Values & Behaviors
The Arthur W. Page Society Mission:
To strengthen the enterprise leadership role of the chief communications officer by embracing the highest professional standards, advancing the way communications is understood, practiced and taught, and providing a collegial and dynamic learning environment.
The Arthur W. Page Society Member Value Proposition:
Belonging to the world’s premier professional association the most senior communications and public relations executives.
Establishing peer relationships through networking opportunities with the most knowledgeable, influential and innovative global leaders in enterprise communications.
Attending world-class conferences and meetings that bring together the best of our profession in a collegial and dynamic learning environment.
Contributing to Page thought leadership work that is shaping the future of enterprise communications and the role of the CCO.
Working with other C-Suite executives to help businesses build corporate character, public trust, brand and reputation.
Advancing the potential and capabilities of their teams through excellent professional development programs.
The Arthur W. Page Society staff plays a critical role in achieving the Mission and delivering on the Member Value Proposition by supporting and engaging our members through strategic leadership and operational excellence.
What We Do
Serve as a strategic leader, helping the organization and its members create and achieve strategic goals and initiatives.
Devise strategic approaches that will achieve tangible goals.
Always take a strategic planning approach to all important projects.
Set clear objectives and aggressive timelines and track progress.
Identify benefits and risks.
Measure results and adjust strategy and tactics accordingly.
How We Act
Demonstrate high personal standards of performance and integrity; demand the same of others.
Be open and honest and deal fairly with others.
Follow through on commitments.
Do the right thing for the right reason.
Strive for a win-win outcome with members and colleagues.
Use appropriate channels to resolve issues.
As a team leader:
Build strong relationships with and seek input from members and colleagues.
Encourage new ideas and different points of view.
Use consulting, coaching and facilitating skills to earn commitment from others.
Make team member roles and responsibilities clear.
Assign specific tasks, set deadlines and hold responsible parties accountable.
As a team member: Actively contribute to strategic plans and operational projects led by others.
Deliver on responsibilities, demonstrating reliability and accountability.
Add real value.
Communicate clearly, respectfully and effectively.
Consider who should be informed of or involved in a project and/or will be affected by an action or decision.
Craft communications – written and verbal – to contain clarity of information, concerns, needs, decisions, actions and/or directives.
Foster an environment in which colleagues may openly express ideas, concerns and differences of opinion.
Individual Prioritization of Work
Allocate your time where it’s most-needed and most wisely spent.
Determine whether a task is urgent, important, or important and Favor those that address a pressing need or deliver significant value.
Recognize when other people are depending on you to complete a task, particularly where this task is on the critical path of an important project.
Communicate priorities and obligations clearly and consider those of others.
Be open to new approaches. Remove assumptions and restrictions.
Think creatively about how to solve problems and/or create value.
Take risks and empower others to do the same. There is no failure if lessons are learned and heeded in the future.
Strive for continuous improvement.
Build trust and credibility with members and colleagues.
Speak up, even (or especially) if you have the minority view.
Have a demonstrable impact on strategic and operational decisions.
Help members understand and stay focused on the Page Mission and Purpose, strategic objectives and initiatives.
Demonstrate high personal standards of performance.
Learn from experience.
Take responsibility for and correct mistakes.
Hold self and others accountable for achieving targets and deadlines.
Regularly monitor progress in achieving plan objectives.
Take action on performance variances and opportunities to achieve or exceed plan.
Strive for balance among health, family, friends and work.
Enrich the lives of others by being present.
Model Leadership Behaviors
Set an example.
Act as you would expect others to act.
Assume positive intent.
Be timely for meetings and deadlines.
Act in accordance with the Page Principles:
Tell the truth.
Prove it with action.
Listen to stakeholders.
Manage for tomorrow.
Conduct public relations as if the whole enterprise depends on it.
Realize an enterprise’s true character is expressed by its people.
Remain calm, patient and good-humored.
About Arthur W. Page Society
Page (formally known as the Arthur W. Page Society) is the premier global membership association for senior corporate communications leaders. Members include chief communications officers (CCOs) at leading enterprises, non-profits, NGOs and governmental organizations; CEOs of public relations agencies and consultancies; and educators who teach strategic communication in top communication and business schools. The Page mission is to strengthen the enterprise leadership role of the chief communications officer (CCO) and our purpose is to unite the world’s best communications to transform business for the better. Since its founding in 1983, Page has brought together senior communications leaders from different industries who are interested in helping each other become more effective in their role and perpetuating high professional standards – which have been codified in the eponymous "Page Principles." One of the primary ways we pursue our mission is by producing thought leadership that advances how communications is understood, practiced and taught. We also offer professional development programs for members’ teams.Page is a 501(c)(3) nonprofit. More information can be found at page.org.