AMC/Account Executive, Administrative, Clerical, Support, Project Management/Program Development
4 Year Degree
Association Management Center seeks an Operations Manager to join our team. The operations manager is responsible for general support of the governance and administrative functions of AMC's client, the North American Neuromodulation Society (NANS) - a 501(c)(6) national medical specialty society. The manager will work in a collaborative team environment, with specific responsibilities that include routine board and committee administration, volunteer appointments, meeting logistics and scheduling, reports and minutes; the maintenance of effective procedures and up-to-date policy materials; oversee website update and maintenance; and special board or committee projects as assigned. This individual also assists with the implementation of select strategic initiatives and helps oversee social media monitoring and updates.
The North American Neuromodulation Society (NANS) membership includes over 1400 members and is dedicated to being the premier organization representing neuromodulation. NANS promotes multidisciplinary collaboration among clinicians, scientists, engineers, and others to advance neuromodulation through education, research, innovation and advocacy. Through these efforts NANS seeks to promote and advance the highest quality patient care.
The Operations Manager reports to the NANS Executive Director. Responsibilities for the position include the following functions:
Provide oversight, integration and coordination of Society operations, following and revising the operations desk manual as needed. Interact with designated representatives from key internal business units (e.g., Information Systems, Members Services/Call Center, Inventory Management, Professional Relations) to ensure Society staff, members and customers are experiencing quality and timely service and support.
Manage relationships, reporting, analysis and agreements toward resolution and improved performance.
Work with Executive Director to maintain effective procedures and up-to-date policy materials, ensuring adherence and recommending revisions as needed to increase consistency and compliance within Society.
Support the Executive Director in organizing and managing Society budgeting and financial reporting processes including processing weekly payables, identification of variances, and presentation of key financial metrics to the Finance Committee and Board.
In collaboration with the Executive Director and Board President, oversee preparations for Board Meetings including scheduling and planning, material preparations, and processes to identify and disclose potential conflicts of interests. In addition, position is responsible for ensuring minutes are drafted and approved, post-meeting evaluations are coordinated, and action steps following each meeting are assigned to the appropriate staff members or volunteers.
Support Executive Director in organizing new board and officer orientation and assist in identification of board assessment and development activities. Ensure timely on-boarding, preparation and ongoing support for volunteer leadership.
Provide volunteer management to select committees, including drafting agendas, minutes, notes and reports; coordination of meeting and conference calls; and managing related tasks and activities. Manager will also need to maintain knowledge related to the committee’s area of expertise and work effectively with volunteers.
Work with Executive Director, staff and volunteer leaders to ensure appropriate governance turnover, transition and training timelines are coordinated and communicated to volunteers, staff and Board.
Oversee annual awards, nomination and election process associated with the Society Board of Directors. Ensure criteria for identification and selection of candidates is objective, based upon "best practices" and utilized throughout the decision-making process.
Assist education manager with preparation and editorial work of all meeting educational materials
Coordinate logistics for supplemental Annual Meeting Events, including laboratory courses.
Provide oversight on the development and scheduling of all marketing materials (e-blasts, advertisements, updates to the website and social media sites, etc.), with NANS Administrator.
Support newsletter editor and collaborate with staff administrator to produce quarterly newsletter.
Work with Executive Director on advocacy initiatives as needed.
Work with Executive Director to organize resource requirements, timelines and milestones for other special projects and requests as assigned.
Perform other duties as assigned.
Bachelor’s degree required.
3-5 years’ experience in the association management, operations management, board development, and non-profit sector administration (health care experience a plus).
Knowledge and experience providing staff support to a volunteer or professional Board(s) and or/committees.
Experience with project management processes including the ability to multi-task and manage multiple priorities simultaneously meeting established deadlines.
Strong written and verbal communication; demonstrated analytical and organizational skills. Consistent attention to detail.
Experience implementing new projects and some experience with editorial work a plus.
Healthcare association experience and knowledge of the healthcare field and government relations a plus.
Ability to work collaboratively with other staff members and provide strong customer service to members and external partners.
Proficient in Microsoft Office Suite applications and database management.
Limited out of state and overnight travel required (1-2 trips annually).
About Association Management Center
Association Management Center is an internationally recognized, award-winning management company and one of the largest association management firms in the world. AMC is a trusted partner to more than 25 leading national and international organizations and has a staff of more than 200 association professionals.