The Director of Technology Solutions provides strategic assessment of digital and technology needs that will enhance customer experience and engagement, improve staff productivity and support the Society’s overall strategic goals. Serves as the connector across departments and senior project manager for AMS/CMS/LMS systems. Guides decisions regarding maintenance of legacy systems and transitions to new systems, both on audience/member engagement side and ‘back office’ technology in collaboration with other staff members. Consults with content creators and key stakeholders on effective planning and use of digital resources to deliver information and experience and engages as a senior consulting partner to all program areas at the idea initiation stage regarding how to integrate appropriate technology solutions. Identifies strategies and digital tools that create office efficiencies and champions effective adoption of these tools.
Position Role and Responsibilities
Convenes staff and vendor team for projects that require IT systems expertise, such as integrations, upgrades, and implementations.
Develops budget, timeline and scope of work for projects in consultation with stakeholders. Measures project progress against these goals and alerts key stakeholders of any significant variances to deliver projects that meet organizational needs on time and within budget.
Leads staff teams to set project timelines, milestones, and deliverables and delegates tasks to team members. Regularly provides updates to Executive Director and assists in preparation of executive reports to the Board.
Determines operational/program objectives by studying business functions and possible technology solutions; gathers information and documents business requirements. Solicits and secures staff agreement on these requirements.
Reviews business requirements and translates these into technology system specifications and project deliverables.
Key senior team member in developing new products and services– from ideation to execution—with focus on customer and member experience.
Stays abreast of developing trends and methodologies in order to evolve the AES portfolio of online and digital resources. Recommends and applies best practices to optimize the design and strategic delivery of AES online resources.
Monitors and continually assesses office technology to assure tools are supporting operating efficiency and cross-organization collaboration and communication. Serves as primary point of contact with outsourced technology service providers. Assesses staff training needs to support appropriate and full use of tools. Provides Tier1 support in conjunction with external IT support vendor.
Develops and manages technology component of budgets for online systems and platforms in collaboration with related department leaders to assure efficient and effective use of AES resources.
Provides staff support to committees, task forces, and work groups as assigned.
The vision of the American Epilepsy Society is to eradicate epilepsy and its consequences.
The mission of the American Epilepsy Society is to advance research and education for professionals dedicated to the prevention, treatment and cure of epilepsy.
We are dedicated to improving the lives of people with epilepsy.
We embrace innovation and strive for excellence in everything we do.
We are an inclusive, collegial community, which enriches the experiences of all involved.
We value collaborating with other organizations that are aligned with our mission to achieve higher results
AES is an Equal Employment Opportunity employer. Equal Employment Opportunity is a fundamental principle of the American Epilepsy Society, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, sexual orientation, gender identity, religion, sex, age, national origin, military history, disability, genetic information or any other protected status. This policy of Equal Employment Opportunity applies to all policies and procedures relation to recruitment, and hiring, compensation, benefits, termination and all other terms and conditions of employment. The American Epilepsy Society prohibits employee conduct that results in discrimination. Each manager and supervisor is responsible for implementing and supporting this policy. Anyone who violates another’s rights in any of these areas is subject to dismissal. Discrimination is not tolerated in any form by AES and appropriate disciplinary action may be taken against any employee violating this policy.
Qualifications and Education Requirements
Advanced degree in business administration, technology or related field.
Minimum seven years progressive experience in technology-related project management, program development, and content delivery strategy in an education, healthcare or related environment.
Experience contributing to organizational strategy and developing and leading cross-organizational interdepartmental teams.
Demonstrated ability leading technology implementation projects from planning to execution, including discovery, RFP management and vendor search, relationship management, and end-user support.
Experience in building consensus and alliances across diverse stakeholders and key opinion leaders.
Experience developing and managing technology and program budgets.
Successful track record of directing multiple projects in a fast-paced, deadline-driven environment. Highly accountable for own actions.
Ability to formulate clear, concise, thorough and supportable recommendations.
Exceptional interpersonal and conflict management skills at all levels of the organization.
Solution-oriented team leader and colleague.
Excellent written and verbal communications skills.
Proficiency in Microsoft Dynamics 365 (UX8, MX), Microsoft 365 (Word, Excel, Outlook, Teams) as well as other online collaborative tools.Current AES platforms include Contegix/Blackmesh, Drupal 8, DNN, ClickDimensions, HigherLogic communities. Familiarity desired with Formstack, Basecamp 3, Apple Developer, SurveyMonkey, Camtasia. Education delivery platforms include Planstone, OasisLMS and PathLMS.
About American Epilepsy Society
The American Epilepsy Society (AES) is one of the oldest neurological professional organizations in the country. Our mission is to advance research and education for professionals dedicated to the prevention, treatment and cure of epilepsy. The Society promotes interdisciplinary communications, scientific investigation and exchange of clinical information about epilepsy. With a membership of more than 3,700 AES represents clinicians, scientists investigating basic and clinical aspects of epilepsy, and other professionals interested in seizure disorders. Members represent both pediatric and adult aspects of epilepsy. AES is relocating their headquarters from Connecticut to downtown Chicago. AES has an operating budget of $8.0M.