The Council for Advancement and Support of Education (CASE) is recruiting for a Manager, Information Systems Database reporting to the Director, Database Administration.
CASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire, challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3,600 member institutions, CASE has 85,000 members in 82 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services, alumni relations, communications, fundraising, government relations, institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities, schools, colleges, cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its work.
Headquartered in Washington, DC, CASE works across all continents from its regional offices in London, Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members, volunteers and staff. Working together across time zones and borders, CASE staff in all offices seek to make the ambitious OneCASE aspiration a reality.
The core functions of this position include coordination of testing and training related to the AMS upgrade project, database cleanup and maintenance, AMS staff trainer and documenter of processes, helpdesk point of contact for CASE staff and liaison with AMS vendor to resolve issues.
The core functions of this position include but are not limited to the following:
Manage the user acceptance testing and training process as part of the AMS upgrade project. Provide clear communication and directions to CASE staff responsible for testing upgraded database features and collect and organize staff feedback.
Document system configuration changes and keep up to-date information regarding system updates, customizations and script deployment.
Maintain advanced knowledge of system modules, features and functionality.
Perform other duties as assigned.
AMS Database Integrity Functions
Work closely with the Database Administrator on data clean-up projects as assigned. This includes modifying orders and editing records to reflect standards for entry, and other data corrections as agreed upon by the Data Management Committee, etc.
Create and/or run regular integrity reports to help identify areas of non-conformance to standards.
Liaise with the AMS vendor as needed to resolve system issues, organize and execute bulk updates, addition of fields, new configurations, etc.
Manage onboarding/offboarding process of CASE staff as it pertains to AMS accounts
Serve as backup point of contact for database administration
Training and Helpdesk Functions
Manage AMS system onboarding training for new staff and advanced level trainings for experienced staff to enhance utilization of the system and reinforce standard operating procedures and best practices in all areas of the database.
Coordinate and assist with updating, creating and disseminating “how to” videos and guides for staff and customers, as needed.
Work with all divisions to develop documentation of current business processes and workflows for the AMS, recommend process improvements, and update procedures.
Provide first level of support (troubleshooting and simulation) to resolve AMS issues for staff and/or facilitate escalation of the issues with the vendor, as needed, including ticket tracking.
Fiscal Management/Budget Responsibilities/Judicious Use of Resources
Exercise fiscal responsibility in the utilization of all CASE resources.
Liaises with CASE colleagues in other parts of the world to ensure the best sharing of ideas, Collaborate with CASE colleagues in other parts of the world to ensure the best sharing of ideas, expertise and knowledge.
Performs other duties/responsibilities as assigned by the Supervisor.
Education and Experience:
Bachelor’s degree with a minimum of three (3) years of work experience in an IT, technical, analytical or related role. Strong interpersonal and organizational skills. Experience with their database software/web applications is required.
Skills and Abilities:
Must exhibit superior customer service skills and the ability to interact effectively with a variety of customers. Excellent written and verbal communication, interpersonal and problem solving skills necessary. Proficiency in Microsoft Office suite and database programs required. Personify experience preferred. Ability to work independently and in a team to accomplish goals and meet deadlines.
Qualified applicants should CLICK HERE to apply. Applications MUST include a résumé and cover letter with salary requirements and/or salary history. Applications without the required skills and experience or salary requirements may not be considered. NO PHONE CALLS PLEASE. Preference may be given to applications received before November 16, 2018.
Management reserves the right to review and revise this document at any time. This document represents a description of intended job content, and should not be construed in any way to be a contract of employment.
About Council for Advancement and Support of Education
The Council for Advancement and Support of Education (CASE) is a professional association serving educational institutions and the advancement professionals who work on their behalf in alumni relations, communications, development, marketing and allied areas. CASE helps its members build stronger relationships with their alumni and donors, raise funds for campus projects, produce recruitment materials, market their institutions to prospective students, diversify the profession, and foster public support of education. Key facts about CASE:
Founded in 1974 as the result of a merger between the American Alumni Council and the American College Public Relations Association
Maintains headquarters in Washington, D.C., with offices in London (CASE Europe, 1994), Singapore (CASE Asia-Pacific, 2007) and Mexico City (CASE Latina America, 2011)
Is one of the world's largest nonprofit educational associations in terms of institutional membership
Includes more than 3,670 colleges and universities, primary and secondary independent and international schools, and nonprofit organizations in more than 82 countries around the globe
Serves nearly 81,000 advancement professio...nals on the staffs of member institutions
Led by volunteers with more than 4,850 advancement professionals serving as board members, speakers, authors, conferences planners and more