The Member Strategy Specialist of the American Society of Nuclear Cardiology (ASNC) will manage the ASNC member database and utilize data to track trends and assist to define member recruitment and retention strategies. Management of the membership database will include managing the enrollment process of new Society members and renewal of current members and ensuring that member data is accurate and up-to-date. In addition, the Specialist will create and identify member trend reporting for the purpose of identifying trends in membership and help define a membership strategy and value based benefits. This position also responds to membership inquiries, tracks membership statistics, and assists in processing all payments related to the Society including membership, meeting registrations, product purchases and donations. The Member Strategy Specialist works collaboratively to advance the mission of ASNC and positively represent ASNC to internal and external stakeholders.
The Member Strategy Specialist reports to the Director of Marketing, Communications, and Membership.
Manage membership database.
Coordinate outreach strategy to engage and build community.
Create and run memberships reports to track trends and develop related strategy to recruit and retain members.
Help create and manages annual dues renewal process with membership team.
Processes new membership applications and membership renewals.
Processes membership payments and payments for ASNC meetings and products, including refund requests.
Maintains membership records.
Responds to telephone and email member inquiries, including membership, payment, meetings/education, technical difficulties (routing to supports), and other inquiries.
Serves as staff liaison to the Membership and Technologists Committees.
Produces regular membership reports to ASNC management and leadership.
Enrolls new and renews members and answers general membership queries at the ASNC booth at the ASNC national meetings.
Conducts membership research; reviews and edits membership surveys and analyzes survey data and produces survey reports.
Serves as point of contact to the Society's association management services (AMS) vendor and troubleshoots AMS technical difficulties.
BA/BS degree or equivalent required. Additional relevant experience and job training may be substituted for degree.
One to three years experience required.
Organization, efficiency, and strong attention to detail required.
Excellent customer service skills required.
Diplomacy, discretion, and clear communication skills needed.
Professional and courteous written and oral communication skills required.
Strong knowledge of Microsoft Office suite required. Familiarity with database management and association management software desirable.
Ability to travel up to 3 meetings per year or as needed.
ASNC is dedicated to continuous quality improvement and patient-centered imaging. ASNC’s commitment to its members and their patients has positioned the Society as a leader in quality assurance within the nuclear cardiovascular community.