The Director of Membership, an essential part of the NGCOA leadership team, will oversee the recruitment, service and retention operational activities for over NGCOA’s dues-paying members. The primary responsibilities of this job involve the following:
serving as the staff liaison with NGCOA’s state and regional affiliates,
administering an effective recruitment and outreach plan of action to grow NGCOA’s membership,
overseeing member outreach on strategically important initiatives and events,
managing inbound member service requests,
running NGCOA’s annual awards program, and
representing NGCOA as a spokesperson on association and industry issues.
Success in this job is measured by our retention and growth figures, as well as member involvement in key activities.
Reports to the Chief Executive Officer.
The successful candidate is simply an all-around operational athlete with great fluency in association or membership management. You can think strategically. You have fresh ideas. You should be experienced with budgeting, planning, monitoring KPIs, etc. Your resume and references must demonstrate success, and you must be able to confirm results achieved. You will work closely with all staff at NGCOA in events, education, marketing, advocacy, corporate partnerships and the executive team to execute your plans. Bonus points if you already understand golf industry issues.
Effectively and efficiently manage the membership department personnel and systems technology
Work with Education, Advocacy and Corporate Partnerships team to activate member involvement in programs such as:
Smart Buy Marketplace (purchasing program)
Golf Business Conference, MCOR and TechCon (annual events)
ORCA benchmarking program
National Golf Day and other partner initiatives
Work with Director of Marketing and Communications to ensure fresh, effective communications related to recruitment and retention activities, including but not limited to:
Digital and print recruitment campaigns
Automatic and personalized renewal communications
Membership-related content for all of NGCOA’s digital assets
Utilize volunteer committees for member feedback and engagement on initiatives
Manage relationships and commitments between NGCOA and all Affiliates of NGCOA
Establish, manage and monitor annual budget and performance
Attend select conferences and meetings throughout the year, including speaking engagements
Ten or more years of professional experience in membership operations or a similar field
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Strong analytical skills and ability to provide recommendations based on insights
Solid work ethic, and positive, get-it-done-now attitude
Self-motivated enough to work alone, but confident enough to work with a team of demanding colleagues and member customers
Only seasoned and experienced people with a track record of success should apply
If submitting through the ASAE system or directly to NGCOA’s CEO (Jay Karen, email@example.com), please be sure to submit the following:
Cover letter and resume attachment in PDF format only (resume should indicate success metrics in previous positions and be limited to no more than 2 pages)
Contact information for your last three direct supervisors
Please include compensation and benefits expectations
Additional Salary Information: Compensation will be negotiated based on the candidate’s experience and skills, as well as range commensurate with organizations of similar size and scope of NGCOA. Access to health insurance benefit, 401k and generous PTO are included.
About National Golf Course Owners Association
Established in 1979 and headquartered in Charleston, S.C., the NGCOA is the leading authority on the business of golf course ownership and management. The Association represents the industry’s key decision makers with ultimate responsibility for golf courses throughout the world. The not-for-profit organization is the only trade association dedicated exclusively to golf course owners and operators.
Membership of the NGCOA includes owners and operators of daily-fee, semi-private, private and resort courses. While diverse in its makeup, the Association serves as a resource for a critical need shared by all owners and operators in today’s ever-changing golf industry: information and inspiration on how to operate their facilities as efficiently and profitably as possible.