NASW is seeking a Chapter Operations Manager. This position focuses on chapter relations and serves as the primary contact and principal liaison between the local chapter leadership and the national office, working with chapter presidents and executive directors. This manager will promote NASW as one Association represented at the state/local level by the chapters and on the national level by the NASW office in Washington, DC. This individual will provide managerial guidance and support and administrative oversight to assigned chapters to ensure the effectiveness of the Association’s chapters, consistent with Association goals of advancing sound social policy, protecting and supporting social workers and the social work profession, and meeting established business and financial objectives. This individual will also ensure that chapters receive the support required to execute programs successfully at the local level while also ensuring that chapters maintain compliance with established Association bylaws, chapter charters, policies and procedures.
EDUCATION AND EXPERIENCE
1. Requires 7-10 years of prior related work experience, preferably in an association or non-profit management capacity.
2. Prior experience in an organization with chapters or field operations is highly desired.
3. Requires a bachelor’s degree in a related field; a degree in social work and/or business administration is preferred.
4. Must possess a thorough knowledge of issues affecting social workers and the social work profession.
5. Must possess strong analytical skills, with a demonstrated track record of program and financial management experience; prior budget responsibility preferred.
6. Must have the ability to travel to chapter locations throughout the United States and territories.
7. Must possess strong interpersonal skills, including experience managing strategic organizational change initiatives.
8. Requires strong written and oral communication skills.
9. Must be able to interact effectively with some wide strata of personnel and volunteer leaders, exhibiting a persuasive, collaborative, cooperative and flexible work style and the ability to adapt to situations as necessary.
10. Must have basic proficiency with office products software, including Word, Excel and PowerPoint.
11. Must maintain confidentiality/privacy relating to personnel, financial and other proprietary information.
12. Must possess strong administrative ability, including the ability to manage multiple projects at the same time.
1. Results driven: He/she sees the big picture, develops and monitors key performance metrics, and takes appropriate risks so as to produce the desired results. He/she is not content with simply maintaining the status quo.
2. Strong business acumen: He/she sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations. He/she sets priorities wisely and knows how to make tough resource allocation decisions, always finding a way to forward strategic initiatives. This individual knows how to translate strategy into action and enjoys solving tactical and process problems to meet strategic goals.
3. Firm and fair leadership: He/she will work with a wide range of staff, colleagues, and members, requiring a firm, fair, and flexible style that both complements the efforts and supports the needs of others.
4. Partnership: This individual is able to build trust internally and externally and must be viewed as highly professional, discreet, and accountable.
5. Organizational agility: He/she has a thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making.
6. Perceptive: He/she is creative and intuitively recognizes opportunities and takes appropriate action.
Please submit your cover letter and résumé with the position announcement number #1419 to: The Office of Human Resources at email@example.com
The National Association of Social Workers (NASW) is the largest membership organization of professional social workers in the world, with more than 120,000 members. NASW works to enhance the professional growth and development of its members, to create and maintain professional standards, and to advance sound social policies. NASW operates with 55 local and state chapters and a national office headquartered in Washington, DC.